Job Description

Job Summary:
The Procure-to-Pay (P2P) Operations Sr.Manager plays a critical leadership role in directing and optimizing the entire P2P lifecycle, including invoice processing and the Citi Travel and Expense (CTE) platform. This role requires a deep understanding of financial operations, expert-level proficiency in Oracle-based invoice processing systems and CTE, and a proven ability to lead and develop high-performing global teams. The Sr. Manager is responsible for ensuring global process standardization, driving strategic process improvements, implementing robust control frameworks, collaborating with stakeholders across multiple regions and business units, and providing strategic financial insights to senior management. This role also serves as the Chennai CTE Process Owner, ensuring alignment with global processes and driving best practices within the Chennai CSC.
Key Responsibilities:

• Strategic Leadership: Develop and execute the global strategic vision for P2P operations, including invoice processing and CTE, aligning with overall organizational goals and objectives. Lead and mentor global teams of P2P and CTE specialists, fostering a culture of continuous improvement, high performance, and global standardization.
• Global Process Ownership (CTE): Own the end-to-end CTE process standards across all regions and countries, ensuring effective implementation and adherence to global standards. Oversee daily CTE operations, monitor KPIs and KRIs, track breaches to defined thresholds, and escalate issues to senior management. Define and execute the global CTE process strategic agenda, including roadmap development for standardization, digitization, and continuous improvement.
• Invoice Processing Optimization: Oversee and optimize the end-to-end third-party invoice processing lifecycle, identifying and implementing automation opportunities, streamlining workflows, and reducing cycle times. Develop and maintain KPIs to measure and track process efficiency and accuracy. Serve as a technical authority for Oracle invoice processing systems.
• Expense Management Policy Enforcement: Drive the global standard procedures for expense management centered on the Citi Expense Management Policy, ensuring consistent application and enforcement across all regions.
• Compliance and Risk Management: Ensure global compliance with internal expense policies, regulatory requirements, and audit standards. Design and implement robust control processes to mitigate financial and operational risks within the P2P function. Maintain full accountability for Managers' Controls Assessment (MCA) standards and results, leading change management efforts for control failures and driving CAP closures in the Chennai CSC.
• Stakeholder Management: Collaborate effectively with internal and external stakeholders across multiple regions and business units, including vendors, business units, IT, senior management, SCO System Operations, SCO P2P Onboarding Unit, SCO and O&T Risk and Control teams, Citi Finance, ICRM, and various Citi Business Units (CRS, Legal Operations, HRSS). Build strong relationships and effectively communicate P2P and CTE performance and initiatives.
• Team Development and Capacity Planning: Mentor, coach, and develop team members globally, providing opportunities for professional growth and skill enhancement. Conduct performance reviews and provide regular feedback. Co-design Chennai CSC capacity planning with regional SCO Ops Heads, participate in monthly reviews, and co-define process-related goals with regional SCO Ops Heads. Participate in regional hiring efforts as needed.
• Financial Analysis and Reporting: Oversee the preparation and analysis of complex financial reports related to P2P and CTE operations, identifying trends, anomalies, and areas for optimization. Present findings and recommendations to senior management.
• Business Continuity and Disaster Recovery: Contribute to and co-develop business continuity planning and disaster recovery strategies, ensuring the resilience of P2P and CTE operations. Coordinate COB plan testing with other CSC SCO Ops Heads.

Required Qualifications:
Education:

• Bachelor's or Master's degree in Accounting, Finance, or a related field
• Chartered Accountant (CA) is preferred

Experience:

• 10+ years of progressive experience in P2P operations, invoice processing, expense management, or a related field, with demonstrated expertise in Oracle-based systems and leading global teams.
• Proven track record of driving strategic initiatives, process improvements, and global standardization efforts.
• Experience working in cross-cultural global teams and managing remote teams.

Skills & Competencies:

• Expert-level proficiency in Oracle invoice processing systems, CTE, and related technologies.
• Deep understanding of accounting principles, financial operations, internal expense policies, regulatory requirements, and global P2P best practices.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management skills, including experience presenting to senior management.
• Ability to quickly learn and apply new technologies and business processes.
• Strong leadership, mentoring, and team-building skills.
• Results-oriented approach with a strong sense of urgency and ownership.
• Proficiency in Microsoft Office Suite

Job Family Group: Operations - Services
Job Family: Accounting Operations
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View Citi's and the poster.