Job Description

The Role Responsibilities

Job Role

This role works closely with GPO, DM, ST and reporting into Head, Innovation, Analytics and Enablement in driving the execution of our strategy, messaging and Change and Transformation agenda for the function.

The individual will help building the strategy as well in executing the decisions in close engagement with the DM and ST Leadership and their extended team.

The role will be critical in driving delivery of our Finance Operations targets, through key pillars of

• Metrics and Measurement
• Service Management
• Standardisation and Centralisation
• Touchless Processing
• Analytics and Insights
• Innovation

Enabling execution of our Strategy

• Support building the Transformation strategy and execution of Operational excellence within the function.
• Play an advisory role driving process optimisation and FTOM design.
• Manage the Centralisation and Standardisation agenda, driving measurable outcomes.
• Execute the quarterly Activity analysis and assimilation of critical KPIs and leverage insights to build our operating model and drive strategy discussions.

Change and Transformation

• Drive the operating rhythm for our A3 BAU Change initiatives, including the definition, timeliness, prioritisation decisions and review cadence.
• Provide DM and ST Leadership with insights and inputs on our change initiatives, along with building a framework for benefits measurement.
• Support the ongoing transformation efforts, and monitor centrally driven initiatives / BoW (Service Now, Future of Planning).
• Partner with DM and ST Leadership team, CFO teams and Aspire to deliver on TOM and process transformation agendas including Transition framework that are specific to countries.
• Leverage business process service management tools such as ARIS, ServiceNow, Power BI and in-house workforce management tools to fast-track converting opportunities into solutions and their implementation.
• Develop and drive robust measures and metrics to effectively manage the DM and ST organisation.

Metrics and Measurement

• Developing process framework, defining key metrics covering quality, timelines, efficiency, cost, voice of customer and continuous improvement to effectively manage people and process performance and outcomes.
• Manage the periodic central consolidation and governance and operating rigor to measure the metrics and measurements.
• Review PS Tool information and help draw inferences and actions for effective capacity management and well being.
• Drive common metrics standards and provide insights to the wider Fin Ops level metrics.

Strategy

• Support building the Transformation strategy and execution of Operational excellence within the function.
• Play an advisory role driving process optimisation and FTOM design.
• Manage the Centralisation and Standardisation agenda, driving measurable outcomes.
• Execute the quarterly Activity analysis and assimilation of critical KPIs and leverage insights to build our operating model and drive strategy discussions.

Business

• Supports the Data Management and Stress Testing teams in FinOps.

Processes

• Focus on Continuous Process Improvement within FinOps, primarily to aligned teams.

People and Talent

• Support the DM and ST wide People initiatives.
• Leverage existing tools and metrics to review team structure / capacity plans.

Risk Management

• Aligned to Standard Chartered risk management policies.

Governance

• Aligned to Standard Chartered governance practices.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• DM and ST GPOs; DM and ST Leadership Team, GFS Head, GFS Finance

Our Ideal Candidate

• Finance and / or Process Engineering professional with proven track record of implementing strategic projects covering processes and technology in a banking or financial services environment.
• Proven ability to translate ideas into opportunities and leading them to successful implementation.
• Strong ability to negotiate and arrive at consensus to influence funding and drive faster execution of solutions.
• Strong analytical skills and ability to make decisions.
• Excellent business judgment, operational control management and risk assessment.
• Results orientation, exceptional energy, and ambition to drive systems, technology and process changes across geographies.
• Strategic context with ability to work collaboratively within the Team and the Bank in formulating strategies involving sourcing and suppliers to deliver business value.
• Strong team leadership and development skills to lead a motivated team \xe2\x80\x93 with an ability to operate in complex multi-organisation, multi-country and multi-cultural environments.
• Senior executive stakeholder management capability that provides strong collaboration with business and functional leaders.
• Mental tenacity and analytical mind having the ability to take on tough and complex challenges, yet remain calm and professional under pressure.

Role Specific Technical Competencies

• Metrics and Measurement, Stakeholder Management, Lean Six Sigma, Agile
• Service Management
• Standardisation and Centralisation
• Touchless Processing
• Analytics and Insights
• Innovation

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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