At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI
, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that delivers
lasting
value for leading enterprises
globally.
Through our
deep business knowledge, operational excellence, and
cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation
,
our teams
implement
data, technology, and AI
to
create tomorrow, today.
Get to know us at
genpact.com
and on
LinkedIn
,
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,
YouTube
, and
Facebook
.
Inviting applications for the role of
V
ice
P
resident
Operations, Procurement
and
MDM
!
Genpact is looking to fill the role of
G
lobal Operations Lead
for a Retail Client
in
Procurement Operations, Master Data Management & Retail Analytics domains.
It is
a leadership role
which includes strategic
account
planning, best in class service delivery (activities includes sourcing, supplier negotiations, procurement operations, category insights, retail analytics and Master Data Management), transformation for a key Retail client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workplace planning, people upskilling, HR metrics and financial metrics.
Responsibilities
Transition the in-scope activities from Client's existing shared services/markets to Genpact delivery centers
Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)
Collaborate with client's senior stakeholders and Genpact service line
s
to develop
account level growth
strategy and
transformation roadmaps
Continuously
monitor
P&L
metrics and make efforts to exceed the
financial
targets (all
financial
metrics are measured quarterly).
Deliver Genpact's digitalization strategy through
leveraging
the latest disruptive technologies such as
GenAI
(Generative AI),
Robotics Process Automation (RPA), A
nalytics, Partnership ecosystem
as well as
new-age technological enhancements within the in-scope domains
to enhance operational delivery and customer experience
Continuous monitoring of operational (contractual & non-contractual)
deliverables; Highlight
focus areas or Help Required to Stakeholder and Genpact internal leadership team (
CoE
Leader, GDL, GRM, CP etc.)
time
to time.
Implement
appropriate mechanisms
to
identify
,
understand
and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently,
proactively
identify
key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
Have a thorough understanding of contractual commitments and
financial
planning for the account; raise proactive flags when there is a deviation
Maintain & grow excellent customer relations - focus on improving NPS. Take personal ownership
for actions
plans
.
Work with the client to understand key requirements and translate them into delivery plans capable of being executed effectively by Genpact to agreed timescales
Work with client's retained organization to
assist
with communication of key process changes to drive program adoption within client teams
Work with the
client
retained
& Genpact delivery teams
to
identify
transformation and productivity opportunities
(contractual & beyond) along with Genpact's Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.
Ensure delivery of all contractual SLAs like
savings targets,
timely
deliveries,
quality assurance,
timely
FTE productivity etc. as applicable.
Proactively engage
with
internal Genpact team
s
to
upskill team members time to time, retention of
knowledge & expertise
,
appropriate technology
interventions to reduce manual efforts and people dependencies across Procurement
,
MDM
and Retail Analytics
processes
.
Collaborate for the new deal
(RFPs)
process including solutioning, pricing, due diligence,
transition
and stabilization
.
Qualifications we
seek
in you!
Minimum Qualifications / Skills
Bachelors/
master's
degree from a reputed University
Subject matter expert in
S
ourcing
, P
rocurement
Operations,
MDM
and Retail Analytics
- the ability to coach & mentor team members across all delivery centers
Relevant
years
for
BPO
experience in Procurement
&
MDM
,
and
relevant
years of experience in Retail Analytics
Experience of
running large teams (~
6
00 FTEs) in
shared
service model
, preferably 3
rd
party set up.
Demonstrate working knowledge of the six sigma
and technology driven
improvements/transformation
Commercial
savviness
demonstrated
by building
so
lutions
that work
for
both
Client and Genpact
, ability to innovate commercial models to protect Genpact's interest and client's business objectives
Proven record of running large scale delivery operations spread across different regions supported by robust governance, CI framework and innovation mindset
A thorough
understanding of
financial
metrics (P&L)
is required
to
be
monitored
to assess the financial health of the delivery.
Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Preferred Qualifications
Professional certification in Procurement is desirable
Working k
nowledge of
one of the popular ERPs (
e.g.,
Coupa,
Ariba, SAP etc.)
is an advantage
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.