Job Description

Ready to shape the future of work?At Genpact, we dont just adapt to changexe2x80x94we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Vice President Operations, Procurement and MDM!Genpact is looking to fill the role of Global Operations Lead for a Retail Client in Procurement Operations, Master Data Management & Retail Analytics domains. It is a leadership role which includes strategic account planning, best in class service delivery (activities includes sourcing, supplier negotiations, procurement operations, category insights, retail analytics and Master Data Management), transformation for a key Retail client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workplace planning, people upskilling, HR metrics and financial metrics.ResponsibilitiesTransition the in-scope activities from Clients existing shared services/markets to Genpact delivery centersCreate seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)Collaborate with clients senior stakeholders and Genpact service lines to develop account level growth strategy and transformation roadmapsContinuously monitor P&L metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly).Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experienceContinuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact internal leadership team (CoE Leader, GDL, GRM, CP etc.) time to time.Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminatedHave a thorough understanding of contractual commitments and financial planning for the account; raise proactive flags when there is a deviationMaintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans.Work with the client to understand key requirements and translate them into delivery plans capable of being executed effectively by Genpact to agreed timescalesWork with clients retained organization to assist with communication of key process changes to drive program adoption within client teamsWork with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpacts Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity etc. as applicable.Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement, MDM and Retail Analytics processes.Collaborate for the new deal (RFPs) process including solutioning, pricing, due diligence, transition and stabilization.Qualifications we seek in you!Minimum Qualifications / SkillsBachelors/master's degree from a reputed UniversitySubject matter expert in Sourcing, Procurement Operations, MDM and Retail Analytics the ability to coach & mentor team members across all delivery centersRelevant years for BPO experience in Procurement & MDM, and relevant years of experience in Retail AnalyticsExperience of running large teams (~600 FTEs) in shared service model, preferably 3rd party set up.Demonstrate working knowledge of the six sigma and technology driven improvements/transformationCommercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpacts interest and clients business objectivesProven record of running large scale delivery operations spread across different regions supported by robust governance, CI framework and innovation mindsetA thorough understanding of financial metrics (P&L) is required to be monitored to assess the financial health of the delivery.Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity and consistent operationsInfluencing skills, creative thinking/innovative mindsetEffective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situationsPreferred QualificationsProfessional certification in Procurement is desirableWorking knowledge of one of the popular ERPs (e.g., Coupa, Ariba, SAP etc.) is an advantageWhy join Genpact?Be a transformation leader Work at the cutting edge of AI, automation, and digital innovationMake an impact Drive change for global enterprises and solve business challenges that matterAccelerate your career Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Lets build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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