Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President Network Operations
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President / Regional Head of Network Implementation & Operations for EMEA. This role is responsible for leading the strategic planning, execution, and operational management of network infrastructure implementation and operations across Europe, the Middle East, and Africa. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities

• Leadership & Strategy: Lead and manage the L1 - L3 Operations and implementation teams, including network engineers, operations engineers, and support staff. Develop strategic plans for network operations, implementation, monitoring, and incident management. Collaborate with senior IT leadership to align network operations with organizational goals.
• Operational Oversight: Direct daily operations of the command center, ensuring 24/7 monitoring and support. Oversee troubleshooting, root cause analysis (RCA), and resolution of major network incidents. Ensure timely escalation and communication of critical issues to stakeholders.
• Network Performance & Reliability: Monitor network performance metrics and implement improvements to ensure uptime and efficiency. Coordinate with infrastructure teams to optimize network design and scalability. Manage disaster recovery and business continuity planning for network operations.
• Compliance & Security: Ensure compliance with regulatory requirements and internal policies. Implement and maintain network security protocols and incident response procedures.

All About You (Qualifications)

• Degree in Engineering, Telecommunications, or a related field (Master's preferred).
• 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
• Demonstrated success in managing large-scale, cross-border projects.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.

Work Environment
The NOC will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required