Job Description

Job descriptionSome careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Job IntroductionThe role is based at Head office of our NBFC Unit, Mumbai and involves handling a team for entire Operations & service delivery unit, through coordination with all segments of Business Risk, Finance, IT, other support teams etc.Principal Responsibilitiesxc2xb7 To lead a full leadership of team for delivery across spectrum of NBFC Unit on operational excellence not limiting to processing, service, controls, IT, MIS, Incident management etcxc2xb7 Provide leadership & guidance to delivery units or business on day to day functioning, to help them in resolution of customer queries, Audit queries, TATs, complaint management etc.xc2xb7 Maintain design awareness & framework execution of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Group governance including Operations FIM.xc2xb7 Ensuring adherence & controls defined SLA with accountability. Further ensure that SLAs are reviewed and agreed with LOB on annual basis.xc2xb7 Ensuring creation, maintenance and improvement of Operating & service standards. Ensuring mechanisms are in place to gauge and improve the overall internal & external customer experience.xc2xb7 Responsible for seamless operationalization of new/changes in propositions as per Business plans related to NBFC area.xc2xb7 Responsible for ensuring that costs are maintained within the AOP target for the year, including ops loss if any.xc2xb7 Work closely with all units, esp RM, Risk & finance to ensure no friction and smoother operational delivery.xc2xb7 Monitoring processes/procedures to enhance increased accuracy, automation of various processesxc2xb7 Build and lead an effective and cohesive team through organizational goals and framework on performance thereby motivating, nurturing and developing staff.Requirementsxc2xb7 Post Graduate and abovexc2xb7 10 years or more of relevant experience, including team leadershipxc2xb7 RC & Governance exposure will be an added advantageAdditional Informationxc2xb7 Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.Useful LinkLink to Careers Site: ClickYoull achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.The HSBC INVESTDIRECT FINANCIAL SERVICES (INDIA) LTD