Job Description

TTS Senior Onboarding Transformation Manager The role is part of the TTS Onboarding Transformation Team and is responsible for driving the strategic development of the Onboarding Offering to our global clients. He/she will be responsible for ensuring we have the appropriate strategies, tools, and models to execute our key transformation initiatives to support our Onboarding Product line. The Onboarding Team is responsible for the implementation of products, opening, maintenance and closure of all client cash accounts, spanning across five regions and over 80 countries, which forms the basis of the majority of our ICG client relationships and product offerings. The global team consists of over 2,000 FTE of direct and extended workforce located across all branches. He/She must be able to participate and partner with key internal and external stakeholders to drive the vision and strategy of the business, ensuring the optimization of the Onboarding footprint. Job Background/context: Citi Treasury and Trade Solutions Group provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry's most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services Transformation of Onboarding is a priority Must Win Battle for the TTS Business, with high focus on initiatives such as CitiDirect Digital Onboarding (CDDO). The role requires the individual to form effective working relationships globally with key clients and stakeholders – Product, Technology, Coverage etc. The individual is required to have a strong and detailed understanding of end-to-end Onboarding Operation and act as the client advocate.
Responsibilities:

• Execute against the Global Onboarding Transformation strategy, inclusive of Operational Efficiency, Standardization, Digitalisation and Commercialisation of our core Onboarding Platforms
• Effectively manage key business programs of work inclusive of CDDO roadmap
• Key participation in defining global strategic solutions for the function that reflect the objectives of TTS and are appropriately tailored and fit for purpose within the TTS Onboarding Product
• Contribute to the development and execution of a transformation program for Onboarding that creates material and measureable improvement in KPIs, KRIs, reduces cycle times and improves overall Client Satisfaction.
• Identify and realise process and structural efficiency in the Onboarding Unit. Deliver that efficiency to the P&L of the TTS business through expense efficiency.
• Build strong and effective relationships with key regional partners in TTS Coverage, Product and Technology organisation.
• Execute a communication plan to engage with our teams that provides transparency of execution and encourages participation and collaboration.
• Collaborate with peer groups to ensure appropriate levels of commonality are achieved and best practice is shared and adopted.
• Keep abreast of all Regulatory and Industry changes. Support global head in planning and solutioning for these changes. Determine client and business impact and develop plans to ready both for change.
• Actively lead in the development of the business and client solutions. Ensure client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self servicing
• Work with Infrastructure & Tech to establish an effective SDLC process that fits the risk profile of the project / platform.
• Establish best in class disciplines for project management protocol
• Engage in the development an on-going agenda with regard to automation, work avoidance, client self-service and development of our primary application.

• Qualifications:

• 3-6 years relevant experience
• Results orientation - evidence of proactively driving projects is the conclusion. Excellent communication skills. Organizational and planning skills. Negotiation, decision making and problem-solving skills. Ability to manage high workload within a pressurized environment. Flexibility - ability to manage a varying workload (i.e., volume, complexity and composition). Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the client request/project is delivered as specified. Attention to detail and experience of working in a controlled environment
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making / problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
• Additional language (Mandarin, Cantonese, Korean, Japanese, Vietnamese) knowledge will be an advantage.

Education:

• Post graduate degree
• Bachelors / University degree or equivalent experience
• PMI Certification

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Customer Service - Job Family: Institutional Client Onboarding - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting