Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Vice President - Lean Digital Transformation

LDT lead

er

is responsible

for

lead

ing

the

business transformation

via technology, analytics, and Six Sigma principles

for

large-scale and global Trust & Safety

and Sales & Commercial

(which includes

content moderation

, social media sales & customer support)

businesses

, work closely with COO

, cross-functional teams, and senior leadership at both Genpact and client organizations.

H

e

/she

is accountable

for

identify

ing

, coach

ing

and

develop

talent in LDT (BBs and MBBs)

,

charter

agenda that

is aimed at value creation for clients via technology infusion,

productivity

improvement, and business transformation

. A Transformation lead ensures smooth delivery

on

functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

He/She

will

be responsible for

leading the LDT charter for customers in Hitech Software space - including but not limited to

Social Media

,

Marketplace,

Software tool/service providers etc.

Responsibilities

Align with COO to create

and deliver

the

transformation as well as

continuous improvement (CI) agenda

.

Partner with

delivery teams

to

identify

and deliver

AI projects aimed at value creation and

monetize

them through v

alue

-

s

hare and

/or

r

evenue

a

ssurance

mechanisms.

Partner with service line experts to build tangible solutions that are aimed at building long-term capability in

Trust

& Safety ecosystem.

Thorough

transformational & c

ontinuous

i

mprovement

initiatives

, deliver committed productivity

, successfully incubation of new workflows, and

improve

quality of operations.

Orchestrate operational excellence, governance, and transformation rigor to

optimize

short-term improvement and long-term value creation.

Hold self and organization accountable to deliver on Genpact client commitment.

Own agreed and prioritized transformation initiatives by collaborating with

cross-functional teams - delivery, service line, digital, analytics, and global LDT leadership

.

Specific traits and success competencies for this role include:

Growth and results

focused

techno-functional

leader with strong experience in

digital transformation, and process excellence in established organizations.

The intellectual

agility and curiosity

needed

to bring incisive perspectives and innovative approaches to a discussion

.

Proven

track record

of managing delivery, operations, or teams; seasoned leader who thrives on the challenge

to innovate

and

raise

the bar continuously

.

Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments

Decisiveness and comfort in taking risks when working with ambiguity

.

Digitally savvy with

high levels

of consultative selling skills

.

Qualifications we

seek

in you!

Minimum qualifications:

Post Graduation from

any of

t

op

institutes

.

Relevant

work experience in

Trust

& Safety

domain.

Previous

senior leadership experience in digital transformation,

analytics, solution design, process excellence,

or process consulting

.

Global exposure with consistent

track record

in

delivery

strategic projects

projects

:

AI/Gen AI, Automation, and data analytics.

Excellent communication and influencing skills. Communicate

to

senior

leaders in

effectively

to drive resolution & decisions

.

Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted

business

outcome

.

Qualifications &

demonstrated

experience for

leading 'Lean' projects or application of 6

-

Sigma methodologies with quantifiable efficiency and quality improvements

.

Preferred Qualifications/Skills:

Proven

track record

of driving transformation in

large-scale global

operations

.

Proven

track record

of driving value for customers through digital transformation in Trust & Safety

AND Sales

& Commercial Domain

.

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Job

Vice President

Primary LocationIndia-Hyderabad

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 25, 2025, 7:19:56 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time