Job Description

Designation - VP Insurance operations

Location - Gurgaon & Noida

Exp. - 20 Years

Must have - Overall insurance operations experience, P&C core (minimum 10 Years in US & UK market), Claims Management, Policy Administration, Customer Service Function, Team Management.

Job Summary/Job Opportunity:

The team provides standardized and streamlined back-office support to world\'s leading insurers, reinsurers, MGAs and insurance brokers. We align our goals to the client\'s goals, adding value through domain expertise and flexibility.

We support our clients in various processes like:

- Underwriting Support

- Accounting and Collections

- Policy Servicing

- Claims Management

- Marketing Analytics

The team boasts of insurance and reinsurance experts in property and casualty, professional lines, healthcare, surety, homeowners, and various personal lines servicing clients across diverse geographies such as the U.S., Canada, Singapore, Hong Kong, Australia and New Zealand.

Position Title: VP - Insurance Operations

Location: Gurgaon/Noida

Key Capabilities and Competencies

- Strategy Development: Develop and implement strategic plans for the Property & Casualty division, aligning with the overall company objectives. Identify growth opportunities, market trends, and emerging technologies to drive innovation and competitive advantage.

- Operational Management: Provide leadership and direction to the Property & Casualty operations team, ensuring efficient and effective delivery of insurance products and services. Oversee underwriting, claims management, policy administration, and customer service functions.

- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the division\'s operational performance. Regularly analyze and evaluate operational data to identify areas for improvement and implement corrective actions as needed.

- Risk Management: Develop and implement risk management strategies and practices to minimize potential risks and losses. Ensure compliance with regulatory requirements, industry standards, and best practices in the insurance industry.

- Talent Development: Build and develop a high-performing team by attracting, retaining, and developing top talent. Provide coaching, mentoring, and training to enhance skills and knowledge within the team.

- Collaboration and Stakeholder Management: Foster strong relationships with internal and external stakeholders, including senior executives, business partners, reinsurers, brokers, and regulatory authorities. Collaborate cross-functionally to drive operational excellence and achieve business objectives.

- Financial Management: Monitor and control the division\'s budget, expenses, and financial performance. Develop and implement cost-effective strategies to maximize profitability while maintaining high-quality service standards.

- Technology and Process Improvement: Identify opportunities to leverage technology, automation, and digital solutions to streamline operations, enhance productivity, and improve customer experience. Lead process improvement initiatives to drive operational efficiency and effectiveness.

Qualification and Experience

- Bachelor\'s degree in business, finance, insurance, or a related field. An advanced degree or relevant professional certifications (e.g., CPCU, ARM) are preferred.

- Extensive experience (typically 20+ years) in insurance operations, with a focus on Property & Casualty insurance in the US and UK market.

- Proven track record of success in senior leadership roles, with responsibility for managing complex insurance operations.

- Strong understanding of insurance products, underwriting principles, claims management, and policy administration processes.

- Deep knowledge of industry trends, regulatory requirements, and best practices in Property & Casualty insurance.

- Demonstrated ability to develop and execute strategic plans, drive operational excellence, and deliver financial results.

- Exceptional leadership and people management skills, with the ability to inspire and motivate teams to achieve high performance.

- Strong analytical and problem-solving abilities, with a data-driven mindset.

- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

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