Job Description

Ready to build the future with AI?
At Genpact, we donxe2x80x99t just keep up with technologyxe2x80x94we set the pace. AI and digital innovation are redefining industries, and wexe2x80x99re leading the charge. Genpactxe2x80x99s AI Gigafactory, our industry-first accelerator, is an example of how wexe2x80x99re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companiesxe2x80x99 most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whatxe2x80x99s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions xe2x80x93 we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Vice President, Global Relationship Manager
This role ensures Genpact experiences with current clients through relationship building and understand its clientsxe2x80x99 needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.Responsibilities
Responsible driving growth within a regional portfolio or account of
$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
xc2xb7 Build vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans
xc2xb7 Leads account planning and account strategy.
xc2xb7 Understands the levers that impact P&L and contract or change management to drive improved account performance.
xc2xb7 Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
xc2xb7 Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration
xc2xb7 Source new growth opportunities by looking for areas to add value to clientxe2x80x99s business, aligning the team necessary to engage with the opportunity and pursuing with vigor.
xc2xb7 Develops meaningful internal/external relationships with C-suite leaders across the client organization.
xc2xb7 Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of clientxe2x80x99s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
xc2xb7 Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.
xc2xb7 Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
xc2xb7 Work upon keeping the client as xe2x80x9cTrusted Advisorxe2x80x9d in Client Satisfaction surveys and action any feedback received in the survey.
xc2xb7 Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to xe2x80x9cCxe2x80x9d level executives.
xc2xb7 Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).
xc2xb7 Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.
xc2xb7 Understands how to construct Genpactxe2x80x99s Impact Commercial Models that align with client's business drivers and objectives.
xc2xb7 Provide insights on what is happening with customerxe2x80x99s financials and drive business strategies within operating teams to make valuable contributions to the customer.
xc2xb7 Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability
xc2xb7 Partner with onshore and offshore delivery teams to build effective deal solutions
Qualifications we seek in you!
Minimum Qualifications
xc2xb7 Proven experience handling senior client relationships at Fortune 500 companies
xc2xb7 Experience leading and closing end-to-end deals of $5M TCV or larger
xc2xb7 Relevant years of business/segment/industry expertise
xc2xb7 Sound financial & commercial business understanding
xc2xb7 Prior consulting experience
xc2xb7 Bachelorxe2x80x99s degree in business, technology, analytics, or a related field. MBA is preferred.
xc2xb7 Experience managing large strategic relationships and proven track record growing account revenue / portfolio size
xc2xb7 Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client
Preferred Qualifications/ Skills
xc2xb7 Has tolerance for ambiguity, is comfortable with change, and can flex quickly.
xc2xb7 Relates openly and comfortably with diverse groups of people.
xc2xb7 Holds self and others accountable for meeting commitments internally and externally.
xc2xb7 Delivers on commitments, showing others they can be trusted to do what they say theyxe2x80x99ll do.
xc2xb7 Takes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into results.
xc2xb7 Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
xc2xb7 Is viewed to be a trusted advisor both internally and externally to key stakeholders.
xc2xb7 Exhibits speed to outcome and consistently achieves results.
xc2xb7 Is competitive, hard driving and motivated by delivering value.
Why join Genpact?

• Lead AI-first transformation xe2x80x93 Build and scale AI solutions that redefine industries
• Make an impact xe2x80x93 Drive change for global enterprises and solve business challenges that matter
• Accelerate your careerxe2x80x94Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best xe2x80x93 Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI xe2x80x93 Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture xe2x80x93 Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Letxe2x80x99s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact