Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Vice President-

Global Operating Leader

The Global Operating Leader

is responsible for

the overall service delivery management for all the service lines of F&A (viz. PTP,

OTC

and RTR). You will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in - Genpact process.

The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations.

The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change management

Responsibilities

Service Delivery

management

Managing the service delivery and ensuring that the agreed service levels are met

Set up a strong governance model in place with internal & external stakeholders

Working as a point of contact for Escalation related to service delivery

Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes

Responsible for people leadership and driving,

engaging

and motivating the team

Reviewing and approving Resource planning and staffing

Ensure client happiness and successful external & internal audit

Help

promoting

diversity, inclusion, and employee

engagement

across global teams, and

developing

a strong leadership pipeline

Expand the role's financial focus to include managing

cost-to-serve ratios

,

EBITDA

impact, and driving profitability

for service lines.

Explicitly include

data analytics and AI

as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.

Contract Management

Lead contract renewal discussions and drive closure

Discussing and

finalizing

the FTEs billing

Responsible for reviewing and

finalizing

addition of scope

Ensuring governance over contractual productivity delivery

Cross functional collaboration

Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process

Key Competencies:

Strategic Vision & Execution along with Problem-Solving attitude

Innovation & Digital Proficiency

Client-Focused Innovation

& Relationship Management

Financial Acumen; Operational Efficiency & Process Improvement

People Leadership & Culture Development

Technological & Digital Proficiency - AI and Data-Driven Leadership

Risk Management & Governance Compliance

Qualifications we

seek

in you!

Minimum Qualifications

Bachelor's degree in business, Operations Management, or a related field; MBA or equivalent preferred.

Relevant years of experience in the outsourcing or BPO industry, with experience in a senior global operations role.

Demonstrated

expertise

in managing large-scale, multi-regional service delivery teams.

Strong understanding of digital transformation, automation, and operational technologies.

Preferred Qualifications/ Skills

Relevant work experience in

overall F&A across RTR, PTP, OTC domains

Experience with Lean, Six Sigma, or similar process improvement methodologies

Very good

written and verbal communication skills

Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation

Good analytical and problem-solving skills and ability to balance team and client discussions

Exceptional leadership, communication, and client relationship management skills.

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge of AI, automation, and digital innovation*

Make an impact

- Drive change for global enterprises and solve business challenges that matter*

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities*

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobVice President

Primary LocationIndia-Jodhpur

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 16, 2025, 3:45:25 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time