Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Vice President, Global Operating Leader
The Global Operating Leader is responsible for the overall service delivery management for all the service lines of F&A (viz. PTP, OTC and RTR). He will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in Genpact process.
The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations.
The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change management
Responsibilities
Service Delivery management
Managing the service delivery and ensuring that the agreed service levels are met
Set up a strong governance model in place with internal & external stakeholders
Working as a point of contact for Escalation related to service delivery
Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes
Responsible for people leadership and driving, engaging and motivating the team
Reviewing and approving Resource planning and staffing
Ensure client happiness and successful external & internal audit
Help promoting diversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipeline
Expand the roles financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.
Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.
Contract Management
Lead contract renewal discussions and drive closure
Discussing and finalizing the FTEs billing
Responsible for reviewing and finalizing addition of scope
Ensuring governance over contractual productivity delivery
Cross functional collaboration
Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process
Key Competencies:
Strategic Vision & Execution along with Problem-Solving attitude
Innovation & Digital Proficiency
Client-Focused Innovation & Relationship Management
Financial Acumen; Operational Efficiency & Process Improvement
People Leadership & Culture Development
Technological & Digital Proficiency - AI and Data-Driven Leadership
Risk Management & Governance Compliance
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree in business, Operations Management, or a related field; MBA or equivalent preferred.
Relevant years of experience in the outsourcing or BPO industry, with relevant years in a senior global operations role.
Demonstrated expertise in managing large-scale, multi-regional service delivery teams.
Strong understanding of digital transformation, automation, and operational technologies.
Preferred qualifications/Skills
Relevant work experience in overall F&A across RTR, PTP, OTC domains
Experience with Lean, Six Sigma, or similar process improvement methodologies
Very good written and verbal communication skills
Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation
Good analytical and problem-solving skills and ability to balance team and client discussions
Exceptional leadership, communication, and client relationship management skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.