Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

- we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Vice President

,

Digital Delivery Lead

Genpact has a vacancy for a Delivery Lead in its expanding Digital Delivery Group to support global customers. Genpact's Digital Delivery is rapidly growing and looking for new talent to lead the delivery and lead a variety of exciting and rewarding projects. This is a diverse role that offers an excellent opportunity for the right individuals to grow their career in the Professional Services organisation of Genpact.

We are looking for a bright and enthusiastic individual to join our group who is capable to Lead a delivery program of several customers that drive productivity and client satisfaction. We are searching for team players with skills and experience that can complement and enhance the existing team here at Genpact with their positive approach to work, can do attitude and their friendly and enthusiastic personality. We're in need of self-motivated, outgoing and results driven professionals who are eager to take their careers to new levels.

The successful candidate will have vast experience delivering enterprise technology implementations that transform client's landscape by leveraging different Digital tools. This person needs to be capable of Lead project managers, mentor them and help them with different delivery challenges. Candidate must be capable of driving progress, inspiring change, influencing transformation discussion and know how to facilitate client through a pragmatic decision-making process.

Responsibilities

Managing Delivery programs, taking ownership of all aspects of program management role, such as governance, scope, schedule, budget, resources, risks, and communication with the customer and Genpact leadership.

Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction and long-term relationship. Manage customer escalations

Ensure effective Governance implementation with the client & other stakeholders. Building reporting matrix across multiple implementations.

People Management - Resource management, productivity measurement, skill development etc.

Manage financials at the portfolio level, ensuring profitability.

Spearhead Program discussions with business stakeholders, Practice Leadership & Genpact leadership.

Lead by example and invest time to professionally grow members of the delivery team.

Definition & Implementation of Project Management Processes and ensure their adherence.

Support project managers to ensure delivery is done as per defined Best

Practices ,

COE goals and budget. Mentoring and leading a team of project managers.

Establish, maintain and review operational procedures in the assigned area of responsibility, ensuring their accuracy, effectiveness, and efficiency.

Qualifications we seek in you!

Minimum Qualifications

Extensive

years of working experience in leading large Delivery Unit (60+ members).

Prior work experience in Project Management projects is a MUST.

Vast knowledge in the AR domain.

Proven experience in building and leading global tech delivery COE.

Proven track record that showcases ability to quickly understand organization's business strategy & Goals, build and oversee a plan that support the desired outcomes.

Very good verbal and written communication skills when dealing with users, staff and suppliers.

Program Management Skills

Experience Working with senior Management and reporting on Program status.

Experience in managing a program of several global projects.

Experience in managing managers.

Ability to manage Risks, Issues and budgets.

Client Management Skills

Excellent customer facing skills including communication, conflict resolution, and solid presentation skills.

Ability to thrive in high pressure environments, managing complex program and customers with geographically dispersed teams and multi-million budgets.

Maintain responsibility for customer satisfaction and build long-term relationships with customers.

Experience in communicating with client executive levels

Can-do attitude and background in software development projects is a must.

Ability to think outside the box and influence discussions toward desired results that drive productivity and client satisfaction.

Ability to resolve problems under pressure.

Able to work within a culturally diverse environment

Preferred Qualifications/ Skills

IT Graduate with B.E / MCA / Relevant degree

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobVice President

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 18, 2025, 12:44:48 AM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time