Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Data & AI Gigafactory Delivery Industrialization leader

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to accelerate AI adoption in the customer enterprises. We are seeking a strategic and execution-oriented VP to lead the end-to-end delivery of our AI Gigafactory. This leader will own the factory model for delivery, drive operational synergies, own and drive delivered project margin across all engagements. The role is intended to industrialize cross-domain synergies across our delivery pods to drive differentiated and lean outcomes to our clients. The role requires strong commercial acumen, strong communication skills, cross functional collaboration, and a deep understanding of delivery economics across global operations.

Responsibilities

Operational Leadership:

Lead the overall delivery operations of the Gigafactory, ensuring synergies and lean operations across all programs.

Drive standardization, scalability, and agility across delivery models. Collaborate with global delivery leads and vertical heads to align operational goals with business outcomes.

Margin Management: Build and own a framework for delivered profit margin improvement across all engagements in the Gigafactory.

Drive cost efficiency, pricing levers, pyramid optimization, and productivity initiatives.

Regularly review and course-correct underperforming engagements in collaboration with vertical P&L owners.

Strategic Delivery & Growth Enablement:

Partner with sales and transformation teams to design delivery models aligned with client expectations and commercial targets.

Innovate and institutionalize future-ready delivery solutions with a focus on digital, automation, and GenAI integration.

Ensure optimal utilization of talent and infrastructure for maximum ROI.

Stakeholder Management:

Act as a key interface between delivery, finance, transformation, and vertical leadership.

Present performance dashboards and strategic interventions to executive leadership.

Lead cross-functional reviews to ensure alignment of operational KPIs and strategic priorities.

Factory Industrialization & Standardization

Design and execute onboarding frameworks to operationalize new projects within the AI Gigafactory.

o Define scalable delivery playbooks, reusable frameworks, and standard operating procedures. o

o Enable rapid project industrialization while maintaining quality, compliance, and delivery velocity. o

Institutionalize shared services (e.g., QA, automation, release, support) and central governance to maximize efficiency.
Financial Ownership & P&L Understanding

Monitor, analyse, and drive improvements in projects level, industry verticals and factory-level gross margin. Work with finance, delivery, and resourcing teams to align team structures with cost and revenue models. Contribute to forecasting, budgeting, and profitability analysis. Identify margin leakage and implement corrective actions proactively (e.g., automation, better pyramid, change controls). Understand and interpret P&L reports to support business decisions and scaling strategies.

Productivity Measurement & Improvement

Define and track productivity metrics (e.g., story points per FTE, ticket resolution rates, defects per sprint). Benchmark current performance and drive continuous improvements through automation, tools, and best practices. Design dashboards and reports to enable transparency into delivery health, cost efficiency, and output quality.

Many Project Management & Scaling

Operate and optimize a multi-project, multi-account delivery environment using a shared factory setup. Drive governance and delivery assurance across diverse programs with varying scopes, SLAs, and technologies. Maintain a delivery rhythm through structured cadences, dashboards, and stakeholder communications.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's in Computer Science, Information Technology, or Engineering; MBA or operations/finance certification preferred. Extensive experience in global operations management within the IT/BPM industry, with proven success in margin expansion and large-scale delivery transformation. Proven experience in managing factory-style or shared delivery models with multiple concurrent projects. Prior experience in leading factory models or horizontal delivery organizations across geographies Deep understanding of P&L levers, operational metrics, and digital transformation enablers. Strong grasp of delivery financials, P&L ownership, and margin optimization. Exceptional executive presence, stakeholder management, and influencing skills. Exposure to multiple industry verticals and ability to operate in matrixed structures. Strong analytical mindset with ability to translate data into actionable strategy. Expertise in agile, DevOps, ITSM, and hybrid delivery models.
Preferred Qualifications/ SkillsFamiliarity with data engineering, managed services, or platform modernization projects. Hands-on experience with cost modeling, rate card design, effort estimation, and f inancial tracking tools. Exposure automation and analytics for delivery operations. Lean Six Sigma or similar process excellence certifications. MBA from a reputed institution is preferred

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobVice President


Primary LocationIndia-Bangalore


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 18, 2025, 5:11:29 PM


Unposting DateOngoing


Master Skills ListDigital


Job CategoryFull Time