Job Description

About The Role:

We are seeking a highly experienced

Vice President of Customer Success Engineering

to lead our implementation and delivery organization for large health systems, payers, and provider groups. This leader will oversee a 300+ member multi-disciplinary team responsible for onboarding customers onto the Innovaccer platform and ensuring successful deployments with measurable outcomes.


The ideal candidate brings a rare combination of deep healthcare delivery expertise, strong technical grounding in healthcare data standards, proven large-scale delivery leadership, and exceptional operational and financial discipline.


You will own end-to-end implementation outcomes, including delivery quality, timelines, data readiness, customer satisfaction, and the financial performance (margins) of the delivery organization.

A day in the Life:

1.Lead Large-Scale Healthcare Implementations

Oversee delivery of all customer implementations across integration, data onboarding, configuration, and go-live. Ensure high-quality, predictable delivery that meets defined value and outcomes for customers. Drive a customer-first culture anchored in accountability, transparency, and excellence.

2. Own Delivery P&L and Margins

Manage and optimize delivery financials, including gross margins, utilization, forecasting, and resource allocation. Reduce inefficiencies, improve productivity, and standardize methodologies to create predictable, scalable delivery. Partner with Finance to maintain accuracy of forecasting, staffing, and project profitability.

3. Ensure Data Quality & Technical Rigor

Uphold the highest standards for healthcare data quality across ingestion, validation, mapping, ETL, and interoperability. Provide deep technical leadership across HL7, FHIR, C-CDA, X12/EDI, Claims, EHR data models, and population health workflows. Guide architecture and solution design decisions for complex deployments.

4. Drive Customer Satisfaction & Program Success

Own customer NPS and CSAT during implementation phases. Serve as executive escalation point for major programs. Establish robust governance and communication structures across customer engagements.

5. Build and Develop a High-Performance Organization

Lead, mentor, and scale an implementation organization of 300+ engineers, analysts, solution architects, and program managers. Develop a strong leadership bench and succession planning. Create standardized training, certification, and upskilling programs across healthcare domain and technical skills.

6. Operational Excellence & Delivery Governance

Implement an operating rhythm with KPIs for delivery quality, timeline, data readiness, margin, risk, and customer sentiment. Build delivery dashboards, scorecards, and review mechanisms. Standardize processes and playbooks for repeatable success across delivery pods.

7. Cross-Functional Partnership

Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure alignment across the customer lifecycle. Improve SOW accuracy, solutioning depth, and implementation readiness. Provide field insights to influence product roadmap and platform improvements.

What You Need:

15-25 years of experience in healthcare delivery, health IT, population health, or payer/provider operations. Deep expertise in healthcare data standards (HL7, FHIR, C-CDA, X12/EDI, Claims, Quality Measures). Proven success leading large delivery or implementation organizations (200-500+ people). Strong financial acumen and experience owning delivery P&L and margin performance. Experience implementing complex healthcare data platforms, analytics solutions, or clinical systems at enterprise scale. Executive presence with ability to influence and communicate with customer CXOs. * Demonstrated operational discipline, problem-solving, and accountability mindset.