Job Description

Role Overview

We are seeking an accomplished

Vice President of Collections

to lead the

India-based global collections operations

for U.S. consumer credit-card and subprime lending portfolios.
The role demands strong domain expertise in

consumer lending, subprime risk, and collections strategy

, combined with proven experience managing

large offshore operations

that deliver compliant, efficient, and customer-centric results for U.S. clients.You will oversee a multi-functional organization spanning

operations, analytics, process excellence, vendor management, and digital enablement

, working closely with U.S. business leaders to improve recoveries, reduce losses, and modernize collections.

Key ResponsibilitiesStrategic Leadership

Lead the

India collections center of excellence (CoE)

supporting U.S. credit-card and subprime portfolios across early-, mid-, and late-stage delinquency. Drive implementation of

segmentation, digital outreach, and AI-enabled collection strategies

aligned with U.S. portfolio objectives. Collaborate with Risk, Data Science, and Credit teams to

forecast losses, track roll rates, and enhance cure performance.

Build and maintain partnerships with

onshore operations, BPO vendors, and technology teams

to deliver consistent results.

Operational Management

Oversee day-to-day

collections delivery

, ensuring SLA adherence, quality standards, and customer-experience targets. Manage large, multi-tiered

agent and team-lead populations

(500-1000+ seats) across captive and outsourced setups. Implement

KPI dashboards

(PTP, RPC, CPC, Cure %, NCL%) and continuous-improvement programs. Drive operational excellence using

Lean / Six Sigma methodologies

, workforce optimization, and performance analytics.

Technology & Transformation

Champion

automation and digital collections

(AI dialers, chatbots, omnichannel messaging, voice analytics). Partner with product and IT teams to upgrade

collection systems

(e.g., Genesys, NICE, Temenos, or in-house AI tools). Support data-driven decisioning and model deployment for risk segmentation and next-best-action strategies.

Compliance & Risk Governance

Ensure all India operations are fully compliant with

U.S. consumer credit regulations

(FDCPA, TCPA, FCRA, UDAAP). Establish

robust QA, control, and audit frameworks

, including call-monitoring and complaint-handling standards. Maintain transparent communication with U.S. Compliance, Legal, and Risk teams regarding process controls and audit findings.

People Leadership

Build, mentor, and scale a

high-performance India leadership team

(operations, analytics, QA, training, and workforce management). Foster a culture of accountability, learning, and innovation within the global collections network. Design and execute

career-path and incentive programs

that link agent success to portfolio recovery outcomes.

Qualifications

15+ years

of progressive experience in

collections, recoveries, and consumer lending

, with

at least 8 years

leading offshore delivery for

U.S. or global markets

. Proven expertise in

credit-card or subprime loan portfolios

(auto, personal loans, BNPL, or unsecured lending). Experience managing

large BPO or captive operations

(voice + digital) for U.S. clients. Deep understanding of

U.S. regulatory frameworks

and how they translate into offshore operational controls. Strong command of

collections analytics, dashboards, and portfolio performance metrics.

Bachelor's degree required;

MBA / Six Sigma / Analytics certification

preferred.
Job Types: Part-time, Contractual / Temporary
Contract length: 6 months

Pay: ?400.00 - ?600.00 per hour

Expected hours: 28 per week

Experience:

Collections (U.S. Consumer Credit & Subprime Lending): 10 years (Required)
Work Location: Remote