Job Description

At Barclays, we don't just adapt to the future - we create it. Embark on a transformative journey as a Vice President - Colleague Service delivery, where you'll play a pivotal role in shaping the future of Colleague Support Team by managing end-to-end service management for applicable service lines within Colleague Support. Your role includes managing key stakeholder relationships, providing performance updates using quantitative and qualitative data, and offering initial support for service issues. Your role also involves driving a customer-focused ethos, optimizing services, and ensuring compliance with service commitments. Your key accountabilities include daily stakeholder management, acting as an escalation point, supporting service requests, maintaining the Service Line Service Catalogue, and providing data-driven updates on service delivery performance. Your role requires strong communication, presentation, and negotiation skills, as well as expertise in service lines across Colleague Support.
To be successful as a Vice President - Colleague Service delivery, you should have experience with:

• Relevant experience in driving service delivery, both internally and through third parties.
• Experience in reviewing and designing service metrics (SLAs/KPIs) and reporting
• Relevant experience in HR with good exposure to HR service delivery, service, or account management
• The role holder's key stakeholders will principally be within the HR Reward COE, the HR Business Partner teams, HR Delivery and Advisory, and the broader Functions (e.g. Compliance, Legal, Audit).
• Analyze problems, prior to decision making, in a logical and systematic way. Build trust through credible use of facts and data to evaluate options and propose a course of action. Identify and assess alternatives based on logical assumptions, facts, resources, constraints and organizational values. Demonstrate ability to creatively resolve problems and issues at pace.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
• Bachelor's Degree or Equivalent
• Experience of effectively managing and influencing a global and wide range of stakeholders
• Domain expertise in Payroll, Reward and HR Operations
• Experience of working in a Shared Services/Operational environment
• Excellent presentation (written and verbal) skills, with the ability to bring subject matter to life in terms that the business relates to
• Strong Excel, PowerPoint and data manipulation skills
• Experience in using metrics and data to provide insights and inform decision making
• Customer Service experience - ability to deal with a varied customer base, including business customers & senior stakeholders

Some of Highly Valued Skills may include:

• Experience in Technology / Banking / Finance / domain preferred.
• Good interpersonal skills

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
The location of the role is Pune, IN.
Purpose of the role
To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.
Accountabilities

• Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
• On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
• Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Skills Required