Job Description

JOB SUMMARY
Securities Services Transaction Management and Reporting Lead spearheading Production Support, Infrastructure Support and Operations.
Responsibilities include but not limited to:

• Lead the Transaction Management and Reporting PSS teams based out of Chennai, Bangalore, Tianjin and KL.
• Modernisation of FSS Infrastructure and Support driving significant efficiency gains & supporting business expansion globally.
• Manage budget - driving obsolescence remediation and business growth initiatives.
• Contract/Supplier Management - Manage end to end contracts with external suppliers including initiation, renewals, and service level management.
• Create and execute multi-year obsolescence strategy, minimising risks and ensuring regulatory compliance.
• Continuously enhanced security posture of the FSS Infrastructure.
• Collaborate with FSS Development, Business Analysts and Product Owners to drive innovation and automation.
• Work closely with FSS business to ensure optimal performance, profitability and contribute to FM RoTE.
• Provide subject matter expertise to Development, Business, Ops and Support teams including producing and maintaining documentation.
• Continuously seek to improve latency, efficiency, processes, and systems.
• The candidate should have prior Securities Services experience supporting Custody, Transaction Management and Reporting applications and has strong technical and communication skills.
• The candidate should be adept in prioritizing and judging the nature of the issues and able to context switch between issues and is able to address and resolve them.
• Functional knowledge of Custody, Settlements Processing, Corporate Actions, FX and Equities business.
• High Severity incident management, Change coordination and implementation, Problem Management and Root Cause Analysis.
• Engagement with multiple teams within and outside the bank to resolve key production impacting issues.
• Put forward ideas to improve automation and/or efficiency, and own through to implementation Performance/stability reviews/improvements

RESPONSIBILITIES
Strategy

• Primarily to ensure System availability & stability of FSS applications for Custody business.

Business

• Awareness and understanding of Financing in Securities Services. Expertise in managing Custody applications with good knowledge of Settlement processing, Post trade and Corporate Actions.

Processes

• Incident Management - Provide resolution for the incidents raised for Custody business; Situation Management - actively participate and manage situations and ensure no/minimal impact in system availability; Monitoring - Identify and configure key KPIs in system stability for proactive monitoring; Automation - Identify opportunities to eliminate redundant/manual activities and actively participate in automation.

• Problem Management: Get the RCA for high severity incidents and get that circulated to Stakeholders.

• Change Management: Raise changes for deployment related to production fixes and patches. Active participation in CAB meetings for Sign-off by validating test evidence. Challenge as appropriate when changes are raised incorrectly.

People & Talent

• Lead through example and build the appropriate culture and values.

Risk Management

• The ability to interpret and identify key issues within the FSS applications and put in place appropriate controls and measures.

Governance

• Align processes with business strategy, improving process and operating model, Managing the changing of a culture, decision making and establishing the centre of excellence

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FSS Business and Client Solutions teams
• FSS Operations
• FSS Production Support Head and Development Head
• FSS Development Teams
• Infrastructure and other Support teams

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

Role Specific Technical Competencies

• Functional knowledge of Custody Settlements
• Oracle / Postgres - PL/SQL
• Compute solutions and CPUs
• Networking
• Redhat Linux
• Solace Middleware
• Backup, Block Storage, NAS solutions
• Ticketing Tools (Remedy / Service Now)
• Monitoring Tools (ITRS, Grafana)
• Scripting (Unix Shell, Java, Python)
• Control-M / API
• Cyber Security (DDoS, CDN, IPS)

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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