Job Description

Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
The Vice President - AI Solutioning will spearhead the design, development, and
commercialization of AI-driven solutions for the contact center business. This
senior leadership role requires a proven track record in outsourcing and digital
transformation, with deep expertise in AI/GenAI technologies and their
application in large-scale customer experience (CX) environments. The VP will
serve as a client-facing executive leader--shaping solution strategies, developing
pricing and commercial models, and driving adoption of emerging technologies to
transform operations and unlock long-term value for clients.
Key Responsibilities
Solution Leadership

• Define and own the AI/GenAI solutioning strategy for the digital

transformation portfolio across the contact center value chain (recruitment,
training, agent assist, quality, analytics, workforce management, and customer
engagement via voice and non-voice channels).

• Support cross-functional teams to conceptualize and deliver scalable, AI-native

solutions aligned with client objectives and business outcomes.
Client Engagement & Consulting

• Serve as a trusted advisor to C-Suite and senior client stakeholders,

articulating AI transformation opportunities and positioning differentiated
value.

• Deliver high-impact client presentations, workshops, and solution pitches with

strong storytelling and business case justification.
ommercial & Pricing Strategy

• Design pricing models and commercial structures for AI/GenAI solutions

(licensing, subscription, consumption-based, outcome-based).

• Partner with sales and finance teams to shape competitive yet profitable go-to-

market strategies.
Innovation & Emerging Tech

• Track, evaluate, and integrate emerging AI/GenAI capabilities (LLMs, agentic

AI, voice AI, automation, knowledge mining) into the solution suite.

• Build partnerships with AI vendors, startups, and technology providers to

enhance solution depth and speed to market.
Transformation Leadership

• Collaborate with operations, IT, and transformation teams to ensure seamless

deployment and adoption of AI solutions.

• Drive measurable impact on cost optimization, agent productivity, compliance,

customer satisfaction, and revenue enablement.
Qualifications & Experience
Education: Bachelor's or Master's degree in Technology, Business, or related field.
MBA preferred.
Experience:

• 15+ years of overall experience, with a strong background in outsourcing, BPO,

or customer experience industry.

• Demonstrated success in client-facing roles engaging senior stakeholders in

the US region.

• Mandatory experience in AI/GenAI solutioning and applying emerging

technologies in large-scale transformation programs.

• Expertise in commercials and pricing models (deal shaping, financial

modeling, business case creation).

• Proven track record in building and presenting executive-level solution

proposals with measurable outcomes.
Skills & Attributes:

• Exceptional executive presence and presentation skills.

Strong understanding of contact center operations, digital CX technologies, and
transformation levers.

• Ability to balance innovation vision with practical execution.
• Collaborative leader, able to inspire cross-functional teams and manage

complex solutioning cycles.
Success Metrics

• Revenue growth from AI/GenAI solutions.
• Client satisfaction and retention through successful transformation

engagements.

• Scalable, repeatable AI solutions deployed across multiple client accounts.
• Strong partnerships and ecosystem alliances delivering differentiated value.

? Positioning: This role is designed for a strategic leader who can sit across
technology, business, and client consulting, making AI real and actionable for
enterprise-scale CX organizations.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Skills Required