Job Description

Vice President 1EXL/VP/1464410


Quality ExcellenceNoida
Posted On
02 Sep 2025
End Date
17 Oct 2025
Required Experience
15 - 20 Years



Basic Section
Number Of Positions


1


Band


E1


Band Name


Vice President 1


Cost Code


5610724


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


Backfill


Max CTC


4500000.0000 - 6000000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Enabling


Sub Group


Quality Excellence


Organization


Quality Excellence


LOB


Quality Excellence


SBU


Quality Excellence


Country


India


City


Noida


Center


Noida - Centre 42




Skills
Skill


SIX SIGMA BLACK BELT


PROPERTY & CASUALTY INSURANCE


QUALITY ASSURANCE


PROJECT MANAGEMENT


CHANGE MANAGEMENT


GLOBAL CLIENT MANAGEMENT


Minimum Qualification


GRADUATE


Certification


No data available



EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.


Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.


Role Title:VP Quality Excellence


BU/Segment:Quality Excellence


Location: India


Responsibilities

Accountabilities

Major Activities

Key Performance Indicators

Drive improvement and innovation for value delivery to EXL and Clients



Develop process improvement and transformation strategy aligned to key clients' strategic priorities Support in EXL strategic priorities for driving value capture for EXL Build a strong QE team to strategize and execute process improvements Build employee engagement / development programs in line with functional and business vertical plans Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

Successful execution of Process Improvement Strategy Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships BB / MBB density C-Sat score on Value Addition and Contribution

Build domain specific solutions and diagnostic toolkits



Build best practice compendium on key business situations / problems Develop QE capabilities for business development and support in solutioning for key prospects Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts Successful cross-sell of Transformation capabilities Development and application of diagnostic toolkits representing key business footprint Compelling solutioning from value delivery standpoint

Manage <15% YTD attrition levels at leadership level



Build strong people engagement retention initiatives Develop strong project lean six sigma mentors (including select talent within operations) Employee Engagement Score # of successful BBs / MBBs created

Ensure QA delivery is aligned to client needs and is cost effective for EXL



Develop cost and compliance effective quality model to meet client onshore / offshore requirements Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications) Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc) Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges Pivot to a Digital/ Smart QA model with a lean human intervention Expand QE effectiveness in the evolving Platform- Services business model Meeting QA performance measures (monitoring / feedback targets, precision, QC density) Satisfactory audits Employee engagement score Coverage of eligible QCAs in key interventions (eg., QC Cert)

Compliance to Client/ External/ Internal audit and certifications



Manage external auditors' relationship and on- going annual and interim audits Engage and co-ordinate with internal and external stakeholders pre, during and post audit periods Optimize cost models for external certifications Ensure ongoing certifications are kept up to date NIL audit observations

Person attributes



Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Proficient with Minitab software Proficient with MS-VISIO for flowcharting/process mapping software Domain Knowledge across

Insurance/ Healthcare/ Platforms- Services/ Utilities preferred

Knowledge of quality systems (ISO, COPC) Working knowledge of Transaction Monitoring (QA and QC) Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality assurance, process improvements, domain, etc Consulting mindset Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an intellectually agile and analytical approach and thought process Is a brand ambassador. Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis. Interviewing skills Strong written and verbal communication Skills. Project management skills and ability to lead in a continually challenging environment

More reasons to join us:

As part of a leading global operations management and analytics company, you can look forward to a competitive salary with generous bonus, private healthcare, critical illness and income protection insurance, and a rewarding pension. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. At EXL, we offer a hybrid working model, which allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
Workflow
Workflow Type


Voice