Job Description

Position Title: Vertical Lead - Innovspace (Coworking)

Issued By: Aeonn Ark Pvt Ltd

Reporting To: General Manager - Urban Ventures (Innovspace & Container Ventures)

Location: Coimbatore (with frequent site visits across coimbatore)
Employment Type: Full-time / Senior Leadership

Role Overview

As Vertical Lead - Innovspace, you are the single?point owner for all coworking operations, member experience, and financial performance. You will:

Execute SOPs & OKRs defined by ED - Strategic Systems & Execution. Drive Occupancy & Churn: Ensure blended occupancy ? 85 % across all Innovspace sites and churn ? 5 %. Own Member Experience: Manage tours, onboarding, retention, and local community events. Manage Finances: Keep the Innovspace cluster cash?flow positive each month. Oversee Administrative Functions: Supervise Admin Officers, Facility Team for vendor coordination, inventory, and administrative support. Ensure Compliance: Maintain ? 90 % SOP audit compliance and ? 90 % facility SLA uptime. Report Weekly to the GM on occupancy, cash flow, member feedback, operational issues, and risk escalations.
Key Responsibilities

2.1 Branch Operations & Governance

Standardize Processes: Deploy and enforce SOPs (check-in/out, billing, safety, cleaning); conduct weekly spot-checks & quarterly audits. Staff Supervision: Lead Community Managers, Sales & Operations Coordinators, and Admin Officers; hold weekly 1:1s, set branch-specific KPIs, and drive accountability. Facility Readiness: Coordinate with Facilities & Maintenance to ensure all branches meet SLAs (utilities, Wi-Fi, cleaning, security).
2.2 Occupancy & Revenue Management

Target Setting & Monitoring: Partner with the GM to establish monthly occupancy goals (desks, private offices, pods); track via CRM dashboards. Dynamic Pricing & Promotions: Develop pricing tiers, run limited-time promotions, and authorize up to 10% discounts to optimize yield. Upsell & Ancillary Sales: Execute cross-sell campaigns (meeting rooms, printing, pantry) to hit minimum upsell revenue targets. Revenue Recovery: Oversee collections, follow up on overdue invoices, and minimize bad-debt write-offs.
2.3 Member & Client Experience

Pulse Surveys & NPS: Roll out monthly feedback surveys; analyze results, prioritize top 5 improvement areas, and close ? 90% of action items within 7 days. Community Programs: Plan & execute ? 2 events/branch/month (workshops, networking, wellness) with Community Managers and partners. Issue Resolution: Ensure 24-hour turnaround for high-urgency complaints; document trends and share root-cause reports with the GM.
2.4 Sales & Marketing Coordination

Digital Campaign Collaboration: Plan, launch, and optimize lead-gen campaigns (social, SEM, email) with the Digital Marketing team; track CPL and conversion. On-Site Tour Management: Guarantee every lead receives a guided tour within 24 hours; partner with Sales Coordinators to close ? 25% of tours. Local Partnerships: Identify and onboard community partners (universities, corporates, NGOs) to drive trial memberships and event sponsorships.
2.5 Financial Stewardship & Reporting

Branch-Level P&L Inputs: Supply the Finance Controller with weekly revenue, direct cost, and OPEX data; analyze variances > 5% and propose corrective actions. Forecasting & Resource Planning: Collaborate with the GM on rolling 12-week forecasts (headcount, events spend, maintenance budgets). Performance Dashboards: Deliver consolidated weekly dashboards (occupancy, churn, revenue mix, NPS) and a monthly pack (including qualitative risk log) to the GM.
2.6 SOP Execution & Continuous Improvement

Field Feedback Loop: Host bi-monthly "Ops Retrospectives" to capture branch-level challenges and refine SOPs with ED - Strategy. Process Automation: Champion ? 1 digital/automation initiative per quarter (e.g., auto-triggered survey reminders, CRM workflows). Benchmarking: Monitor competitor offerings and local market trends; recommend service or pricing innovations.
2.7 Risk & Compliance Management

Health & Safety Compliance: Ensure branches comply with local fire, building, and health regulations--coordinate annual inspections. Contract Oversight: Review and renew branch leases, vendor contracts, and service agreements with Legal Counsel. Issue Escalation: Maintain a live risk register; escalate "red-flag" issues (security breaches, outages, churn spikes) to the GM and ED - Operations within 24 hours.
2.8 Team Leadership & Culture

Talent Development: Identify high-potential staff for cross-branch rotations and career progression; design "Urban Ventures Academy" training modules. Culture Building: Embed Builder's Code values (ownership, urgency, data-driven decision-making) through town halls and recognition programs. Succession Planning: Develop back-up Community Managers for each branch to ensure seamless continuity during absences.
Qualifications & Experience

Education: Bachelor's degree in Business, Hospitality, Commerce, or related discipline. MBA preferred. Experience: 5 - 8 years in operations or managerial roles within coworking/flexible workspace or similar service environments. Proven track record achieving occupancy and churn targets; managing member experience end to end. Experience supervising administrative staff or managing vendor relationships. Technical & Analytical Skills: Proficiency with ClickUp (task/OKR tracking), ZohoBooks/Tally (billing/P&L overview), and Google Workspace. Familiarity with CRM platforms and basic facility management tools. Ability to build simple dashboards (Excel/Google Sheets) for occupancy, cash?flow, NPS, and SLA tracking. Leadership & Soft Skills: Ability to own site operations independently, coach staff, and enforce a high?accountability culture ("Builder's Code"). Excellent communication: presenting site?level data to GM; coordinating with facility, finance, and HR teams. Strong problem?solving: resolve member or facility issues quickly; escalate appropriately. Behavioral Fit: Embody the Builder's Code: accountability, clarity, urgency, data?driven decisions. Thrive in a founder?involved, dynamic environment; comfortable with rapid pivots and limited resources. Willingness to travel ~ 50 % to each Innovspace site for hands?on oversight.
Compensation & Incentives

Fixed Pay: Up to ? 35,000 / month, based upon experience Annual Bonus Cap: ? 21,000 (- 60 % of annual CTC) Payout Month: April (post?board review) Travel Allowance: Coverage for site visits (all Coimbatore locations) and occasional Tier-1 outreach Learning & Growth: Work closely with GM - Urban Ventures, Executive Director - Operations; own revenue stability and customer lifecycle in a revenue-positive vertical.
Job Type: Full-time

Pay: ?401,512.18 - ?420,000.02 per year

Benefits:

Health insurance Provident Fund
Work Location: In person