Job Description

Job Requirements
About Quest Global -
We are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 28 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 21,000+ extraordinary employees who make the impossible possible every day.
Quest Global brings deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, MedTech & Healthcare, Rail, Semiconductor and Telecommunication industries.
Title : Vertical Delivery Leader (VDL) - Automotive
Reporting to : Chief Operating Officer (COO)
Location : Bengaluru, India
Scope of Work -
The Vertical Delivery Leader (VDL) plays a mission-critical executive leadership role, functioning as the Chief Operating Officer of the Automotive Industry within Quest Global. This role is the cornerstone of strategic leadership and operational excellence, with full accountability for ensuring client satisfaction, margin realization, and execution readiness for the strategic pursuits of the vertical globally. The VDL ensures delivery excellence is a key differentiator in both customer retention and growth. The role demands domain expertise, a command over business dynamics, and a visionary approach to scaling and delivering impact for customers. This role drives transformation, operational excellence, and sustainable delivery across geographies, service lines, and client portfolios.
The VDL partners closely with the Global Business Head (GBH) to mobilize cross-functional teams, scale delivery, and ensure client satisfaction, margin realization, and execution readiness for strategic pursuits. A core focus is developing future delivery leaders and fostering a high-performance, innovation-led culture.
Candidate Profile -
The individual must demonstrate expertise in managing large projects, global teams across multiple regions, high level sales, and customer relationship management. They should have a strong understanding of their field of work. They should inspire confidence and become a trusted partner and advisor to key customer contacts. This role requires close collaboration with senior sales leaders, and therefore, excellent communication and interpersonal skills are necessary.
Key Responsibilities Delivery Excellence -

• Build successful VBUs to deliver sustainable revenue and margin expansion, partnering with GBH to identify new revenue streams and expanding delivery-led opportunities to achieve margin targets.

• Support business leaders in L3/L4 pursuits by providing delivery architecture, capability readiness, and governance to secure strategic wins.

• Implement metrics and governance to measure performance and calibrate underperforming units.

• Optimize vertical delivery operations through continuous improvements, cross utilization of talent across VBUs & VAUs, process enhancements and modernization initiatives.

Customer Engagement -

• Drive agile customer responses (

1 week) & customer contact plan with trackable action plans to improve customer satisfaction and strengthen delivery credibility.

• Cultivate high-impact strategic relationships with CXOs, Presidents, and Engineering Heads to position Quest Global as a Trusted Thinking Partner.

• Amplify visibility and domain expertise externally by serving as a Brand Ambassador in the industry, highlighting Quest Global success stories, differentiation, and innovation.

• Ensure delivery readiness & success for New Business Development (NBD/F130) accounts by providing appropriate leadership, necessary capabilities, and effective infrastructure.

Strategic Planning -

• Develop and execute a forward-looking delivery & resourcing strategy which encompasses organizational goals, vertical goals and customer expectations. Drive proactive planning frameworks and governance rhythms to ensure delivery readiness, agility, and compliance.

• Identify and build new capabilities based on industry trends and customer needs, aligning with StrAP. Create tools & IPs, collaborating with technology and vertical leaders creating tools and IPs. Talent Development - o Identify and develop future leaders within the vertical through high-potential identification, succession planning, and ongoing development feedback.

Team Leadership -

• Empower and elevate VBU leadership, ensuring the right capabilities & capacity are deployed to meet customer needs & organizational goals.

• Inspire confidence, discipline, and motivation across the VBU to foster ownership and commitment toward vertical goals. Enterprise Collaboration & Alignment.

• Partner cross-functionally with BET, PMO, People & Culture, Leadership Development, Technology Excellence Group, etc. to align strategic objectives and enhance business performance.

Change Leadership -

• Champion strategic transformation by driving adaptability and execution discipline, leading change initiatives with conviction to align the vertical with evolving priorities.

• Serve as the crisis leader for the vertical, stepping into operational roles when needed to stabilize and guide teams through disruptions with composure and agility.

Work Experience
Critical Experience (Must Have) -

• Domain Expertise
• Engineering Services
• P&L Ownership & Financial Stewardship
• Senior stakeholder and customer relationship management
• Building and leading global teams
• Systematic talent development and leadership pipeline building
• Turnaround, business transformation
• Rapid growth, growing through scale

Leadership Attributes -
Principled & Trustworthy

• Leads with integrity and consistency in words and actions. Fosters a culture of trust and respect across all relationships. Demonstrates strong values and ethical conviction, earning credibility by consistently "walking the talk."

Self-Aware & People-Centered

• Demonstrates humility, empathy, and a strong commitment to personal and collective growth. Reflects regularly, learns from failure, and adapts through continuous learning, unlearning, and relearning. Build trust by supporting others, communicating with respect, and fostering a fair, inclusive environment where people feel valued and empowered.

Forward-Thinking & Solutions Oriented

• Anticipates change and identifies future opportunities with a clear, big-picture perspective. Brings clarity to ambiguity, integrates diverse viewpoints, and crafts innovative, practical solutions that position the business to lead with confidence. Balances a broad strategic view with tailored, context-specific decisions.

Owner's Mindset & Grit

• Acts with accountability and a focus on delivering strong returns. Demonstrates agility, quickly responds to business needs with a deep understanding of organizational capabilities and success drivers. Demonstrates unwavering resilience, focus and composure under pressure. Tackles challenges with courage, learns from setbacks, and perseveres until goals are achieved.

Executive Presence & Influence

• Inspires confidence and trust through clear, charismatic communication and a strong executive gravitas. Effectively engages stakeholders at all levels by aligning business priorities with customer needs. Builds lasting partnerships through active listening, credibility, and strategic negotiation, while navigating complex dynamics with fairness, courage, and subject matter expertise.

Global Outlook & Adaptability

• Leads effectively across cultures, geographies, and market complexities. Business prioritizes needs over constraints during expansion.

Skills Required