Job Description

Role OverviewAs a Customer Service Executive, you will be the primary point of contact for our learners. You will ensure a smooth customer experience by addressing queries, resolving issues, and providing proactive support through various communication channels.Role OverviewAs a Customer Service Executive, you will be the primary point of contact for our learners. You will ensure a smooth customer experience by addressing queries, resolving issues, and providing proactive support through various communication channels.Key Responsibilities- Respond to student and parent inquiries via phone, email, chat, and social media in a timely and professional manner.- Provide accurate information regarding courses, programs, and policies. - Resolve customer issues effectively while maintaining a positive and empathetic approach.- Coordinate with internal teams (sales, academic, operations) to ensure prompt resolution of escalated concerns.- Track, document, and follow up on customer interactions using CRM tools.- Gather feedback and share insights to improve the overall learner experience.- Meet defined service level agreements (SLAs) and performance targets.Requirements- Bachelor's degree in any discipline.- 1-3 years of experience in customer service (experience in the EdTech or education sector preferred).- Excellent communication and interpersonal skills (fluency in English is a must; regional languages are a plus).- Strong problem-solving and multitasking abilities.- Familiarity with CRM systems and MS Office tools.- Positive attitude, patience, and a learner-centric approach.What We Offer- Opportunity to be part of a rapidly growing EdTech company.- Collaborative and supportive work environment.- Learning and development opportunities to grow within the organization.- Competitive salary and performance-based incentives.- Respond to student and parent inquiries via phone, email, chat, and social media in a timely and professional manner.- Provide accurate information regarding courses, programs, and policies.- Resolve customer issues effectively while maintaining a positive and empathetic approach.- Coordinate with internal teams (sales, academic, operations) to ensure prompt resolution of escalated concerns.- Track, document, and follow up on customer interactions using CRM tools.- Gather feedback and share insights to improve the overall learner experience.- Meet defined service level agreements (SLAs) and performance targets.Requirements- Bachelor's degree in any discipline. -1-3 years of experience in customer service (experience in the EdTech or education sector preferred).- Excellent communication and interpersonal skills (fluency in English is a must; regional languages are a plus).- Strong problem-solving and multitasking abilities.- Familiarity with CRM systems and MS Office tools.- Positive attitude, patience, and a learner-centric approach.What We Offer- Opportunity to be part of a rapidly growing EdTech company.- Collaborative and supportive work environment.- Learning and development opportunities to grow within the organization.- Competitive salary and performance-based incentives. (ref:updazz.com)

Skills Required