Job Description

About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.
Position Summary
Onit is growing and we are in need of a Vendor Services Coordinator within our Global Support team! The Vendor Services Coordinator will act as a business process expert and facilitate customers' success in technology solutions delivery. You should be friendly and accessible to customers, as you will be the implementation, training, and support contact for our Vendor Services clients.
Key Responsibilities

• Assist with implementation for Vendor Services and legal vendors onto our system.
• Assist with management of account software subscriptions.
• Support active Vendor Services and legal vendors using our product.
• Troubleshoot issues users encounter.
• Develop and implement training plans.
• Recommend program improvements or revisions to product.

Required Skills

• Experience with Microsoft Office Suite, particularly with Excel is required
• Communicates tactfully and effectively, and maintains positive and effective work relations
• Competent in correct English usage, grammar, spelling, punctuation, and arithmetic
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Possesses proven customer service skills
• Detail-oriented and has good organizational skills
• Strong teamwork and interpersonal skills at all levels
• Good analytical, problem-solving, and conceptual skills
• Must be a motivated self-starter
• 1-2 years of professional experience, electronic e-billing or accounting experience is preferred but not required.
• Bachelor's degree is desired but not required.

Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for.
Onit Values
Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.

Skills Required