Job Description

:

Vendor Office Manager, Global Technology

Bangalore, Karnataka, India


AXA XL is strengthening the understanding and the control of its external spends. In this perspective, a vendor management framework is being implemented, to ensure that the vendor relationships are totally managed, so that more value and less risk are created for the company, by:

improving cost control, mitigating risks, securing business continuity, complying with a growing list of regulatory requirements.

Regarding this last objective (regulatory requirement), a new regulation came in force in January 2025, DORA (Digital Operational Resilience Act), reinforcing significantly legal requirements towards Finance companies, in terms of ICT (Information and Communication Technologies) Third Party Service Providers monitoring.


The vendor management framework is owned, within AXA XL, by the Global Sourcing & Procurement function. But it needs relays within the other functions managing significant external spends (and Global Technology is one of them), to ensure that the framework is holistically implemented throughout AXA XL.


In this context, the objective of the Vendor Relationship Manager role, which is created within the Global Technology (GT) function, is to take in charge the implementation of this vendor management framework into GT, then to oversight the proper execution of the required activities, allocated to GT in this framework.


This role will have to work closely with key stakeholders within the Global Technology, and especially the IT Risks & Control team in charge of the risk framework for GT, but also across other functions:

Global Sourcing & Procurement function, for the reason mentioned previously, but also because the Third-Party Risk Management responsibility is located there, Security function, for the Operational Resilience and Information Security matters.

The role will also be responsible for overseeing Third Party risk exposure for GT, as an integral component of the IT risk framework. In accordance with the principle of proportionality, the Vendor Relationship Manager will consider the nature, scale, and complexity of ICT related dependencies, the criticality or importance of respective services, processes, or functions, and the potential impact on the continuity and availability of financial services and activities at the individual and group level.

What you'll be DOING

What will your essential responsibilities include?

Strategic Planning: Participate in strategic planning activities for GT, to ensure vendor management activities alignment with the organization's overall ICT strategy. This includes understanding the difference between managing the relationship with vendors (which is about nurturing the relationship) and managing the risks associated with vendors (which is about security and operational risks). Vendor Relationship Management: Support GT identified owners for building and maintaining a effective relationships with critical vendors. This includes regular communication and collaboration to ensure mutual understanding of expectations and requirements, and building trust with vendors, but also regular assessment of their performance, against agreed-upon service levels and key performance indicators. Issue Resolution: Define and follow-up action plans for resolving any issue or concern that arise with vendors, in liaise with GT identified owners. Risk Management: Own and manage for GT the Third Party risk, in liaise with the IT Risks and Control team, on one side, and the Third Party Risk Management team from Global Sourcing and Procurement function, on the other side. This includes identifying and assessing potential risks associated with vendors, providing key governance / management inputs on critical IT arrangements to the divisional 3rd party committees, working with GT stakeholders and vendors to define, implement or track, monitor, mitigation measures for those risks, especially those that could impact the supply chain and service delivery. Documentation & Reporting: Maintain comprehensive documentation of all activities related to vendor management, including risk aspect, and produce for GT the requested report in that respect.
This includes ensuring completeness and accuracy of the divisional single registry for critical third-party contracts (Register of Information - RoI), for the GT owned components (e.g. services criticality, exit plan linkage, substitutability, etc.), as required by outsourcing regulatory requirements.
Continuous Improvement: Contribute, in close collaboration with Global Sourcing & Procurement function, to improve vendor management processes and practices, to increase efficiency and effectiveness, and to keep them aligned with evolving regulations and financial laws. This includes continuous monitoring of the ICT environment to detect weaknesses and prioritize remediation activities. Training & Development: Ensure vendor management animation within GT and spread out of best practices in that respect. This includes doing awareness/training session, sending regular communications, as needed.

You will report to the Global Head of IT Risks and Security.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

Experience of vendor relationship management in an IT context. Capability to integrate AXA XL strategy and support GT stakeholders for implementing it. Networking and translation of guidance and requirements. Understanding of risk management principles and the ability to apply them to vendor management. Analytic and reporting. Ability to negotiate and convince. Solution oriented.

Desired Skills and Abilities:

Experience in identifying and preparing for adverse situations resulting from inadequate internal processes, external events such as cyber-attacks, or even natural threats. Experience in defining and implementing mitigation measures for identified risks. Familiarity with specific ICT risk management tools or frameworks, such as ISO/IEC 27001 or the NIST. Experience in building trust with vendors.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature:

How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change:

The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG:

All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action

: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.


For more information, please see axaxl.com/sustainability.