Job Description

JOB ROLE:

UNDERSTAND THE AUTOMOTIVE SUSPENSION SYSTEM COMPONENTS FUNCTIONING AND ANALYSE THE MARKET FAILURE [MAJOR PARTS ARE BOX ASSY STEERING GEAR, COLUMN ASSY COLLAPSIBLE STEERING, WHEEL ASSY STEERING ETC].



QUICK RESOLUTION OF SUSPENSION SYSTEM RELATED MARKET FAILURES THROUGH ROOT CAUSE ANALYSIS AND TAKING COUNTERMASURES.



JOB RESPONSIBILITY



DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS



ACTION JUDGEMENT FOR CRITICAL MARKET ISSUES (HANDLING RECALLS, SERVICE CAMPAIGNS).



WARRANTY DATA ANALYSIS & INITATE PROACTIVE ACTION & STRATEGIES FOR MARKET CLAIM REDUCTION.

COMPETENCY REQUIREMENT:

PROFOUND KNOWLEDGE ON VEHICLE STEERING SYSTEM.



KNOWLEDGE OF AUTOMOTIVE-SPECIFIC GOVERNMENT REGULATIONS LIVE MOTOR VEHICLE ACT AND MANDATORY RECALL CODE ETC.



KNOWLEDGE OF AUTOMOTIVE INDUSTRY REGULATIONS.



ANALYTICAL ABILITY TO IDENTIFY CRITICAL ISSUES AND CONSULTATION WITH MANAGEMENT FOR QUICK ACTION.



CLEAR COMMUNICATION, SOFT SKILLS, INTERPERSONAL RELATIONS TO EFFECTIVELY HANDLE TECHNICAL AND MANAGERIAL STAKEHOLDERS LIKE SUPPLIERS.



WORK EFFECTIVELY WITH CROSS-FUNCTIONAL TEAMS, INCLUDING DESIGN, PLANT, SUPPLIERS/ DEALERS AND MANAGEMENT



WELL VERSED WITH PROBLEM SOLVING TOOLS, QC TOOLS & COMPLEX PROBLEM SOLVING THROUGH FTA

Essential:

HANDS-ON EXPERIENCE OF AUTOMOTIVE STEERING SYSTEM PARTS FUCTIONS, CONSTRUCTION, AND INVESTIGATION.



B.E / B. Tech in Mechanical/ Automotive Design Engineering