Job Description

JOB ROLE:

• UNDERSTAND THE AUTOMOTIVE SUSPENSION SYSTEM COMPONENTS FUNCTIONING AND ANALYSE THE MARKET FAILURE [MAJOR PARTS ARE BOX ASSY STEERING GEAR, COLUMN ASSY COLLAPSIBLE STEERING, WHEEL ASSY STEERING ETC].

• QUICK RESOLUTION OF SUSPENSION SYSTEM RELATED MARKET FAILURES THROUGH ROOT CAUSE ANALYSIS AND TAKING COUNTERMASURES.

JOB RESPONSIBILITY

• DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS

• ACTION JUDGEMENT FOR CRITICAL MARKET ISSUES (HANDLING RECALLS, SERVICE CAMPAIGNS).

• WARRANTY DATA ANALYSIS & INITATE PROACTIVE ACTION & STRATEGIES FOR MARKET CLAIM REDUCTION.

COMPETENCY REQUIREMENT:

• PROFOUND KNOWLEDGE ON VEHICLE STEERING SYSTEM.
• KNOWLEDGE OF AUTOMOTIVE-SPECIFIC GOVERNMENT REGULATIONS LIVE MOTOR VEHICLE ACT AND MANDATORY RECALL CODE ETC.
• KNOWLEDGE OF AUTOMOTIVE INDUSTRY REGULATIONS.
• ANALYTICAL ABILITY TO IDENTIFY CRITICAL ISSUES AND CONSULTATION WITH MANAGEMENT FOR QUICK ACTION.
• CLEAR COMMUNICATION, SOFT SKILLS, INTERPERSONAL RELATIONS TO EFFECTIVELY HANDLE TECHNICAL AND MANAGERIAL STAKEHOLDERS LIKE SUPPLIERS.
• WORK EFFECTIVELY WITH CROSS-FUNCTIONAL TEAMS, INCLUDING DESIGN, PLANT, SUPPLIERS/ DEALERS AND MANAGEMENT
• WELL VERSED WITH PROBLEM SOLVING TOOLS, QC TOOLS & COMPLEX PROBLEM SOLVING THROUGH FTA

Essential: HANDS-ON EXPERIENCE OF AUTOMOTIVE STEERING SYSTEM PARTS FUCTIONS, CONSTRUCTION, AND INVESTIGATION.
B.E / B. Tech in Mechanical/ Automotive Design Engineering

Skills Required