Job Description

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What You';ll Do
We';re looking for a VAT Analyst to join our team! You';ll manage VAT and EORI applications, processing certificate and service changes across multiple countries. You';ll also support customers by providing clear, accurate guidance throughout these processes to guarantee a smooth experience. You are communicative, and comfortable working across systems such as Salesforce, SharePoint, and internal tracking tools. You';ll also help identify and address process improvements, collaborating with colleagues across departments, and ensuring our operational standards are met. You will report to the Team Lead of Taxation.
What Your Responsibilities Will Be
Process VAT/EORI applications, Power of Attorney updates, and service cancellations across multiple jurisdictions, ensuring adherence to operational targets and quality standards.
Deliver concise, and applicable customer communication, guiding them through the process to avoid delays.
Prepare and submit accurate application packs to tax vendors and authorities, coordinating with customers to resolve any queries.
Maintain up-to-date records in internal systems (Product platforms, SharePoint, Salesforce, trackers) and follow up on pending actions.
Respond to customer queries and Salesforce cases and empathy, taking full ownership of the resolution process.
Manage shared mailboxes and case queues, escalating to maintain workflow efficiency.
What You’ll Need To Be Successful
2+ years of prior experience in VAT processes, experience in compliance or tax support roles will also be considered.
Engage in clear and thoughtful communication in both written and verbal forms with diverse teams and stakeholders in different geographies.
Collaborative, go-getter, and open to learning
#LI-Onsite
How We’ll Take Care Of You
Total Rewards 
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 
Health &; Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 
Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 
What You Need To Know About Avalara
We’re Avalara. We’re defining the relationship between tax and tech. 
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.