Job Description

About Us: VASYERP, based in Ahmedabad designs and develops ERP & point of sale (POS) platform for manufacturing and retail industries in India and internationally. It provides solutions to manage Production, Inventory, Cloud-POS, Smart Retail, Omni channel ecommerce, Self - Checkout, Smart Cart, m-POS, Self-Ordering, Cloud Printing, Customer Loyalty, Memberships, Self-Kiosk, GST Returns, Accounting, Analytics and much more! It also provides third party POS hardware with additional enhancing solutions for additional fees. About the Role: Customer service leads are in charge of overseeing the day-to-day operations of their company\'s customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. Roles and Responsibilities: - Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently - Creating reports on customer feedback or satisfaction to help improve the customer service experience over time - Work with the goal of improving retention rates - Developing and implementing process improvements to increase efficiency in customer service operations - Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers - Interacting with customers directly to answer questions about products or services - Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers - Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly Candidate Requirement : - Bachelor or master degree in computer science or information technology or related field (Such as BE, Btech, M.Tech, ME, BCA, MCA, BSc. IT, MSc.IT) - Excellent communication skills - Prompt, Responsive, Responsible and Friendly approach to customer situations. - They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times (ref:updazz.com)

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