Job Description

Job ID: 206206
Required Travel :Minimal
Managerial - Yes
Location: :India- Pune (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
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In one sentence
We are seeking an exceptional Director of Experience Strategy & Design to operate at the intersection of business, experience design, and product alignment for our global consulting organization across the EMEA/APAC region. Reporting to the Global Group Director, this senior leadership role will shape design's strategic impact across diverse markets while serving as a key member of our global Center of Excellence (CoE) team. You will drive clarity around complex, multi-cultural client needs and lead a distributed team that translates ideas into elegant, user-centered solutions.
What will your job look like?
The Director will define and execute how user experience drives business value across EMEA/APAC's complex regulatory and cultural landscape, serving as the strategic bridge between multinational client objectives and design excellence. As part of our Center of Excellence, you will establish best practices, standardize methodologies, and share learnings that elevate our global design capability. You will lead the transformation of intricate business challenges into compelling user experiences while building a world-class, culturally-aware design organization that delivers measurable outcomes for Global 500 clients across multiple jurisdictions.
Key Responsibilities
Strategic Design Leadership

• Guide design strategy, platform architecture, and experience priorities across major product tracks spanning multiple EMEA markets
• Define and execute UX strategy for the EMEA region, balancing global consistency with local market requirements including GDPR, accessibility standards, and cultural preferences
• Partner closely with regional business leaders to define vision, differentiate offerings, and align CX strategy to measurable outcomes across diverse regulatory environments
• Drive adoption of inclusive, culturally-sensitive design principles throughout multinational client organizations

Center of Excellence (CoE) Contributions

• Serve as a core member of the global Center of Excellence team, collaborating with CoE team to establish unified design standards and best practices
• Contribute to the development and evolution of global design frameworks, methodologies, and quality benchmarks
• Share EMEA market insights, case studies, and learnings with global leadership to inform worldwide strategy
• Participate in cross-regional initiatives to drive innovation, knowledge sharing, and capability building across the organization
• Champion consistency in design delivery while advocating for regional nuances and requirements

Client Engagement & Delivery Excellence

• Serve as the senior stakeholder liaison, translating business and go-to-market goals into actionable design plans
• Lead client presentations, pitches, and workshops-demonstrating thought leadership and elevating brand trust
• Own delivery oversight across large engagements, including scoping, estimating, and reviewing team performance
• Drive engagement outcomes from pre-sales through delivery, ensuring consistent quality and business impact

Team Development & Organizational Growth

• Shape resourcing and team structure, working with recruiters and peers to hire, mentor, and elevate design talent
• Build and lead a growing design team of 10+ UX professionals across design and research
• Create career development pathways and foster a culture of innovation and continuous learning
• Establish thought leadership through speaking engagements, publications, and industry events

Business Growth & Strategy

• Identify and pursue new business opportunities within existing and prospective enterprise client accounts
• Collaborate with sales teams to develop compelling UX-led proposals and solutions
• Drive business case modeling and outcome-focused delivery aligned with client OKRs
• Build strategic partnerships with technology vendors and establish market presence

All you need is...
Required Qualifications
Experience & Background

• 10+ years in experience strategy, CX/UX leadership, or digital product design
• 5+ years in senior leadership roles with proven track record leading small to medium design teams
• Strong background in consulting, client services, and enterprise platform development
• Deep understanding of EMEA/APAC market dynamics and cultural nuances affecting user behavior

Technical & Strategic Skills

• Expert knowledge of design strategy, user research methodologies, and product alignment
• Proficiency in design and collaboration tools including Figma, Miro, Salesforce, and Jira
• Experience with business case modeling, OKRs, and outcome-focused delivery methodologies
• Strong understanding of platform architecture and complex B2B/B2C system design

Leadership & Communication

• Exceptional communication and business alignment skills-able to simplify complex ideas for multiple audiences
• Demonstrated success building and scaling design organizations in consulting environments
• Cultural sensitivity and ability to work effectively across diverse, global teams
• Strong business acumen with understanding of consulting economics and client relationship management

Bonus Qualifications

• Consulting pedigree from firms like Accenture, BCG Digital Ventures, McKinsey, or similar
• Experience with telecom, SaaS, or complex enterprise platform environments
• Published thought leadership in UX, digital transformation, or business strategy
• Fluency in multiple languages beyond English

Why you will love this job:

• Competitive compensation package including performance bonuses and equity participation
• Comprehensive benefits including health insurance, and retirement planning
• Flexible hybrid working arrangements
• Access to global learning platforms, industry conferences, and thought leadership opportunities
• Opportunity to help shape the future of experience design for our global consulting organization

Skills Required