Job Description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, Sales and help us do what we do best: propelling business forward.
ShareFile by Progress is a secure file sharing and content collaboration platform that empowers professionals to collaborate easily and securely across devices and locations. Our product teams are focused on delivering seamless, compliant, and customer-first experiences for industries such as legal, finance, healthcare, and beyond.

About the Internship

We are looking for a curious and motivated UX Research Intern to support the ShareFile UX team in shaping the future of our product experiences. You will collaborate with UX Researchers, Designers, and Product Managers to uncover insights that drive user-centric decisions across key initiatives like user retention, data security, and collaboration workflows. This role is perfect for students or recent graduates passionate about user experience, behavioral insights, and real-world impact through research.

What You'll Do

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Assist in planning and conducting user research studies (interviews, usability tests, surveys) across global user bases. Help manage research logistics such as participant recruitment, session scheduling, and documentation. Collaborate with researchers and designers to analyze both qualitative and quantitative data and turn findings into actionable insights. Create user personas, journey maps, and visual research summaries to share across the team. Support in designing survey instruments (e.g., using Pendo or other tools) and interpreting results. Contribute to cross-functional workshops that support shaping product direction.

Who You Are

A student or recent graduate in Design, HCI, Psychology, Sociology, Anthropology, or a related field. Demonstrated interest or experience in user research, UX design, or product thinking. Comfortable working with remote tools and teams across time zones. Strong communication skills and a willingness to learn, iterate, and collaborate. Bonus: Familiarity with research tools like Figma, Maze, Dovetail, Pendo, or Google Forms.

You'll Thrive Here If You

Are curious and empathetic, always asking "why" behind user behavior. Enjoy collaborating across disciplines and learning from others. Have a passion for turning messy data into clarity and insights. Want to contribute to a real product used by thousands of professionals worldwide.

What You'll Gain

Hands-on experience working on real-world B2B product challenges. Exposure to end-to-end UX research processes in a cross-functional environment. Mentorship from experienced researchers and designers. A chance to shape the future of a trusted enterprise product.

Stipend & Benefits

This is a paid internship, with a competitive monthly stipend. * You'll have access to internal training sessions, UX mentorship, and networking opportunities across ShareFile teams.