Job Description

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Role & Responsibilities

Product Conceptualization & UX Strategy Development:

Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture. Create wireframes, prototypes, and mock-ups using tools like Figma Conduct usability testing and iterate designs based on feedback Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

Understand and map out customer journeys and scenarios. Identify pain points and opportunities for improvement. Develop customer personas and empathy maps.

Cross-Functional Collaboration:

Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives. Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data. Leverage data to drive decisions and optimize customer experiences. Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

Bachelor's or Master's degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing). 3+ years of experience in CX/UX roles, preferably in a B2C environment. Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc). Strong understanding of wireframing and prototyping tools (Figma, XMind, etc). Excellent communication and collaboration skills. Proven experience in managing cross-functional teams and projects. Strong background in data analytics and data-driven decision-making. Expert understanding of user experience and user-centered design approaches Detail-orientation with experience and will to continuously learn, adapt and evolve Creating and measuring the success and impact of your CX designs Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus Experienced in designing responsive websites as well as mobile apps Understanding of iOS and Android design guidelines Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems. Excellent communication skills to be able to present their work and ideas to the leadership team.

Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India's most diversified Non-banking financial companies, and among Asia's top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we're present in India.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off * Provident Fund