Job Description

About Us

QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot.

Job Responsibilities:

UX Research (50%)--Tactical & lightweight research

In this role, you will support product and design teams by conducting lightweight, tactical research to guide decisions.


Plan and run

surveys

,

usability tests

, and

concept evaluations

to gather timely user feedback on product features and experiences. Partner with designers and PMs to

identify low-effort research opportunities

that can clarify design direction. Translate findings into

clear, actionable insights

and deliverables (e.g., slides, quick summaries, etc.) that teams can act on immediately. Help teams make

evidence-based decisions

by embedding user feedback into product discussions and documentation. Maintain and iterate on

templates, research trackers, and playbooks

to help non-researchers run basic studies.

Research operations (50%)

In addition to research, you'll play a key role in scaling research impact and improving how research is done across the company:

Optimize research processes

: Identify friction points in current workflows and build scalable systems that enable faster, high-quality research.

Participant management

: Oversee participant recruitment while maintaining ethical compliance in participant engagement.

Tooling & automation

: Evaluate and manage research tools and identify opportunities to improve team efficiency.

Knowledge management

: Maintain and curate our research repository, ensuring that research insights are well-documented and easily discoverable.

Team Alignment:

Lead weekly team meetings and adapt research schedules to ensure alignment with team availability and priorities.

Company engagement of research insights

: Ensure that research insights are socialized and reused across teams.

Vendor and budget coordination

: Manage contracts and renewals for research tools.

Org-wide education

: Support a research culture by creating internal resources, such as guides and onboarding for researchers and stakeholders.

Ideal Candidate:

Bachelor's degree in

Human-Computer Interaction (HCI), Psychology, Sociology, Design, Anthropology, or a related field.

OR equivalent practical experience conducting UX research and managing research operations/logistics in a product or design team setting

3+ years

of experience in UX research operations, UX research, or a related role in a product or design team. Demonstrated ability to

conduct lightweight, tactical research

(e.g., usability tests, surveys, concept validation). Experience supporting product and design teams with

quick-turnaround findings

that inform short-term decisions. Experience with

research and user testing tools

.

2+ years

of experience

recruiting participants

, managing logistics, and handling consent and privacy requirements. Understanding of

data privacy regulations

and ethical research practices. Excellent

communication skills

, including the ability to clearly document, summarize, and present research findings for maximum accessibility. Comfort with ambiguity and able to

drive clarity and structure

in a fast-paced environment. The operational backbone of the team--great at setting up systems that scale and rituals that stick. A systems thinker who enjoys

building repeatable processes

, templates, and scalable tools.

Desired Skills:

Prior experience working in a

startup or scrappy team environment

where roles can flex and evolve. Strong

project management

and

coordination skills

, such as the ability to manage multiple initiatives, tools, and stakeholders. Ensures the team runs like a well-oiled machine through thoughtful planning, documentation, and process design. Experience with user research tools like Dovetail, SurveyMonkey, etc.

Benefits & Perks:

Competitive salary, stock options & annual bonus Medical coverage Life and accidental insurance Vacation & leaves of absence (menstrual, flexible, special, and more!) Developmental opportunities through education & developmental reimbursements & professional workshops Maternity & parental leave Hybrid & remote model with flexible working hours On-site & remote company events throughout the year Tech & WFH stipends & new hire allowances Employee referral program Premium access to QuillBot

Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process.


Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!



This role is eligible for hire in India.



We are a virtual-first company and have employees dispersed throughout the United States, Canada, Germany, the Netherlands, and India. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.



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Equal Employment Opportunity Statement (EEO)

We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About Learneo

Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal.