Job Description

Required Skills & Experience


3+ years of experience in developing and supporting enterprise ticketing systems


Hands-on experience with UTT or Opentext Service Manager.


Strong development background in


REST / SOAP APIs


SQL / PL-SQL (Oracle, MySQL, or similar)


JavaScript / Angular / HTML (for front-end components if applicable)


Experience in working with Telco domain processes such as:


Fault Management


Incident/Problem/Change Management


Service Assurance workflows


Experience with integration via ESB


Familiarity with ITIL processes and ticket lifecycle management


Preferred Qualifications


Experience with CI/CD tools (Jenkins, Git, Bitbucket)


Knowledge of telecom OSS/BSS stack and network domains


Familiarity with monitoring/logging tools (ELK stack, Prometheus, Grafana)


Exposure to Agile/Scrum delivery methodologies


Prior experience in large-scale enterprise application environments

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.