We are looking for a detail-oriented and customer-focused
Utility Bill Payment Executive
to join our team. The role involves handling end-to-end processes related to customer utility bill payments (electricity, water, gas, telecom, etc.), ensuring accuracy, timely resolution, and excellent customer experience.
Key Responsibilities
Assist customers with queries related to
utility bill payments
(electricity, water, gas, telecom, etc.).
Process bill payments accurately and ensure timely updates in the system.
Verify payment details and resolve discrepancies or failed transactions.
Provide support through phone, email, or chat for billing-related queries.
Maintain proper records of all payments and customer interactions.
Coordinate with internal teams or utility providers for escalated issues.
Educate customers about digital payment modes, due dates, and procedures.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Work Location: In person
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