Job Description

(CoAE-DAS) -

Center of Account Excellence - Deloitte Account Services -

Assistant Manager

In search of a dynamic, motivated professional with proven people development skill. This person should be able to lead a sub team in Center of Account Excellence Services team, supporting the most important clients of Deloitte. This person will need to invest in people, lead process efficiency through automation and standardization. Specifically, this Assistant Manager will:

Support in running the operations/projects of the Deloitte Account Services program in alignment with the strategic vision of the organization Launch new service offerings, managing governance, process, and standardization in place Partner with key stakeholders including account leaders, business leaders and team members

What will the Deloitte Account Services Assistant Manager do?

Excellence in Delivery

Guide and direct the development of the standards and SLAs for delivery of set tasks and deliverables to account leaders Manage capacity, resourcing, and deployment appropriately in the delivery channel, ensuring seamless delivery and strict SLA adherence Work with the Center of Account Excellence leaders to make sure that excellence and value is being delivered Interact with other business areas in CMG to bring the right capabilities to the delivery of key activities / documents
Develop Our People and Our Community

Hire effectively:

Hire, coach and develop CoAE professionals who can deliver excellent quality who will dedicate time and attention to the services.

Build and inspire a culture of excellence:

Provide deep subject matter orientation, underpinned by effective and efficient tools and processes.

Create community:

Bring team and other CAMs together as well as other enabling areas professionals and facilitate collaboration and leading practice sharing.

Build a team of leaders:

Focus leadership development from within the CoAE services team.

Be a leader to each CoAE services team member:

Help all our team members maximize their talents and strengths, development areas, goals and aspirations; work with all team members to address their needs (performance management, flexible working, leaves of absence, etc.).

Own the Talent lifecycle:

Recruitment - Learning and Development - Performance Management and Recognition -Promotion and Career Progression.

The team


The Deloitte Account Services team is part of the larger Center of Account Excellence (CoAE), within Client Excellence organization, being established to provide certain secondary research services to all accounts in a reliable, efficient, and consistent manner. CoAE professionals will deliver these services pertaining to internal account operations and in doing so, enable the account leaders to focus instead on delivering value for our clients.

Qualification and experience: Required:

Academic qualification: Master's Degree like MBA, preferably in Operations Work experience: 6-8 years; at least 1-2 years as a people manager. Prior experience in leading client service teams Location: Hyderabad Work hours: 11 AM to 8 PM or 2 PM to 11 PM IST (as per business requirement)

Optional:

PMP certification

Requisite core skills:

Experience in leading 5-10 members team Strong business acumen, ability to think conceptually and identify and address future challenges and opportunities, often in an ambiguous environment Strong secondary research, keen analytical and strategic thinking skills and the ability to structure, organize, and synthesize information Executive presence Strong persuasion, influencing, negotiation, and conflict resolution skills Proven project management skills in managing multi-location teams and multi-workstream projects Strong presentation skills, verbal and written business communication skills Self-starter with an affinity for technology driven efficiencies and enhanced service delivery Passionate about setting up processes to deliver high-quality deliverables/deliveries Committed and passionate about leading and working in a large team, often virtual, and developing team members for success Excellent team management and coaching skills Strong personal and professional ethics

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centred, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright 2025 Deloitte Development LLC. All rights reserved


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Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 300324