Job Description

Position Overview

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The Corporate License Hosting Support Specialist ensures license servers run smoothly, maintain documentation, and collaborates across teams to support both Linux and Windows environments.

Key Responsibilities

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Update and maintain technical documentation for license server services. Ensure timely server fixes during downtime, coordinate with teams for diagnosis and recovery, and document all incidents for continual improvement. Run automated scripts (Python, Bash) for system monitoring and maintenance. Manage records of systems, processes, and contacts. Prepare weekly and monthly performance reports. Troubleshoot license server issues quickly and effectively. Monitor server systems daily for performance and compliance. Update and manage corporate license files. Support service monitoring on Linux and Windows platforms. Assist with dashboard improvements in collaboration with Corp BI and Stakeholders. Catalog CLH daemons and support installation steps as needed.

Qualifications

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Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 5 years of experience in technical support, systems administration, or related IT roles. Excellent troubleshooting and analytical abilities Proven experience managing both Linux and Windows server environments. Strong scripting skills (Python, Bash preferred). Demonstrated experience with technical documentation and process management. Familiarity with dashboarding and reporting tools is a plus.

Preferred Skills

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Experience with license server management and related compliance processes. Knowledge of ITIL or similar service management frameworks. Ability to work collaboratively with cross-functional teams. Attention to detail and commitment to documentation best practices.

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Requisition code: 312947