Job Description

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Decouvrez votre prochaine opportunite au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunites innovantes, decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnees dotees d'une combinaison unique de competences. Si vous avez les qualites, de la motivation, de l'autonomie ou le leadership pour diriger des equipes, il existe des postes adaptes a vos aspirations et a vos competences d'aujourd'hui et de demain.

Fiche de poste :

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UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.

Key Responsibilities:

Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics' products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction.

Qualifications:

Experience:

Minimum of 1 year of US customer service experience, preferably in a voice support role.

Language Skills:

Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.

Preferred Qualifications:

Graduation and above. Experience in call center. Familiarity with international BPO's. Ability to handle high volumes of call traffic effectively.

Type de contrat:

en CDIChez UPS, egalite des chances, traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches.