Job Description

JOB FUNCTIONS AND RESPONSIBILITIES

Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

Must be willing to work in US timings
Q1. How many years of voice experience you have ?*

Q2. How Many Years of International voice process experience you have ?*

Yes
No

Q3. How would you rate the candidates communication skills in a scale of 1-5. 5 being excellent.*

Q4. Is the candidate available to start on 20th October if selected?*

Yes
No

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits:

Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 9035554044