Job Description

Key Responsibilities:

Troubleshoot and resolve client issues effectively, ensuring first-call resolution whenever possible. Provide responsive support via calls, chats, and emails to clients and internal teams. Maintain updated knowledge of products, services, and company policies. Collaborate with Sales teams to support client retention and satisfaction. Ensure accurate documentation and oversee issues until closure. Adapt to evolving responsibilities and assist in additional departmental projects when required.

What We Expect You To Have:

Qualification:

Higher Secondary (10+2 diploma) with

3 years' experience

in a related field; OR Any Graduate degree with

1 year of experience

. Strong computer literacy: Microsoft Office, Outlook, and internet-based tools. Excellent oral and written communication skills (English). Ability to multi-task (calls, chats, emails) in a fast-paced environment. High attention to detail and professional demeanor with ownership of every interaction. Flexibility in working hours (mandatory). Team player mindset with collaborative problem-solving skills.

What We Offer:

Transportation allowance Canteen subsidy Night shift allowance (as per process) Schedule attendance bonus Health Insurance coverage Tuition reimbursement programs Incentive components (campaign-wise) Work-life balance initiatives Rewards & Recognition opportunities Internal movement & career growth via IJP
Job Types: Full-time, Permanent, Fresher

Pay: ?23,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Are you fluent in English? Are you located in Vadodara, Gujarat? Are you comfortable to work in rotational shifts and rotational week off (247 working environment)?
Do you have any experience in US Voice Process?
Work Location: In person