Job Description

Title: US Voice Process customer Service
Location: Kolkata/ Noida
Exp: 1-4 yrs
:
Key Responsibilities:

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily/weekly/monthly Targets and conversion targets.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

• Bachelor's degree or equivalent.
• 1-4 years of experience in outbound calling, for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour