Job Description

Job role

• Set and manage recruitment team performance while ensuring smooth delivery of day-to-day operations (5 to 10 members team)
• Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service.
• Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home
• Continuously strive to build a culture of high-performance.
• Facilitate effective teamwork and builds collaborative relationships internally and externally Service Excellence
• Ensure that overall delivery of recruitment services to AMH Group Operating companies (Unifi) meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.
• Partner with the onshore business team to: 2 o Forecast and plan for the hiring in advance.
• Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
• Drive process ownership in line with agreed target operating model.
• Good reporting and ability to read data and give insights.
• Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.
• Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action.