Job Description

Division/Department: US Support (Voice & Email)

Location: Mumbai Job Title: Executive / Sr. Executive

Experience: 06 months to 1 year

Education: Any Graduate

General Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Work Experience Requirements

Skills:

? Should be good in communication skills

? Candidate should be smart and with a pleasing voice as this is a customer support profile

? US process experience is mandatory

Roles and Responsibilities:

? Attending inbound calls from customers on the support numbers.

? Maintain quality parameters and provide accurate information related to the query asked by customer.

? Provide accurate, valid and complete information by using the right methods/tools

? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

? Replying to emails received from the customers

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?33,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person