Job Description

Job Summary:

We are looking for a

dynamic and customer-focused Telecaller & After-Sales Support Executive

who will play a crucial role in

customer relationship management (CRM)

. The candidate will be responsible for

handling inbound and outbound calls, following up with customers, and providing after-sales support

. This role requires excellent

communication skills, a proactive approach, and the ability to handle customer queries efficiently during the US shift (night shift).

Key Responsibilities:

Make

outbound calls

to customers for

product inquiries, follow-ups, and service-related assistance

. Handle

inbound customer queries

and provide prompt resolutions. Assist customers with

post-sales support

, including order updates, service requests, and issue resolution. Maintain accurate

customer records and interactions

in the CRM system. Address and resolve

customer complaints or concerns

in a timely and professional manner. Provide

information about products, services, and ongoing promotions

to customers. Follow up with customers to ensure

satisfaction and build strong customer relationships

. Work closely with

sales, technical, and support teams

to ensure seamless after-sales service. Meet

daily and monthly targets

for calls, follow-ups, and customer satisfaction. Ensure adherence to

company policies, guidelines, and compliance regulations

.

Skills & Qualifications:

Graduate or equivalent

in any discipline.

1-3 years of experience

in telecalling, customer support, or CRM roles.

Excellent verbal and written communication skills in English.

Strong

customer service orientation

with problem-solving abilities. Proficiency in

CRM tools and Microsoft Office (Excel, Word, Outlook, etc.)

. Ability to handle

high call volumes and work under pressure

. Flexibility to

work in the US shift (night shift)

. Strong

listening skills and attention to detail

. Ability to

multi-task and manage time effectively

.
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Schedule:

Night shift
Work Location: In person