Job Description

A Sales Supervisor in the ticketing industry in the US will oversee a team of ticket sales agents, manage daily operations, and implement sales strategies to meet revenue targets. This role involves training and supporting the sales team, maintaining accurate records, resolving customer issues, and analyzing sales data. The supervisor will also collaborate with other departments and maintain relationships with key stakeholders.

Key Responsibilities:

Team Management:

Supervise and motivate a team of ticket sales agents, providing guidance and support to improve performance.

Sales Strategy Implementation:

Develop and execute sales strategies to achieve or exceed ticket sales targets.

Training and Development:

Train new hires and provide ongoing training to the sales team to enhance their skills and knowledge.

Performance Management:

Monitor sales performance, provide feedback, and address performance issues.

Customer Service:

Ensure a high level of customer service by resolving customer inquiries and complaints effectively.

Record Keeping:

Maintain accurate records of ticket sales, customer information, and sales reports.

Collaboration:

Work with other departments (e.g., marketing, operations) to ensure seamless ticket sales operations.

Data Analysis:

Analyze sales data to identify trends, opportunities, and areas for improvement.

Relationship Building:

Develop and maintain strong relationships with customers, vendors, and other stakeholders.

Inventory Management:

May be involved in managing ticket inventory and availability.

Budget Management:

May be involved in managing budgets related to sales activities and promotions.

Reporting:

Prepare and submit regular reports on sales performance and other relevant metrics to senior management.
Required Skills:

Sales Skills:

Proven experience in sales, preferably in a ticketing or related industry.

Supervisory Skills:

Ability to lead, motivate, and manage a team effectively.

Communication Skills:

Excellent written and verbal communication skills for interacting with customers, team members, and other stakeholders.

Problem-Solving Skills:

Ability to identify and resolve issues related to ticket sales and customer service.

Organizational Skills:

Strong organizational and time management skills to handle multiple tasks and meet deadlines.

Analytical Skills:

Ability to analyze sales data and identify trends and opportunities.

Customer Service Skills:

Ability to provide excellent customer service and resolve customer complaints effectively.

Technical Skills:

Proficiency in using ticketing systems and other relevant software.

Knowledge of the Ticketing Industry:

Understanding of the ticketing industry, including sales processes, inventory management, and customer behavior.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Experience:

Travel Process: 1 year (Required)
Work Location: In person