Job Description

Job Title:

International Technical Support Agent - Printer & Software Troubleshooting (Voice Process, US Shift)

Location:

Noida (Work from Office - Full Time)

Salary:

?30,000 - ?40,000 per month

+ Performance-Based Incentives

+ Overtime Pay

Shift: Night Shift / US Shift

Job Summary:

We are hiring

experienced Technical Support Agents

for an

International Voice Process (US Shift)

. The role involves providing

remote technical support

to international clients for

printer and software issues

. Ideal candidates will have strong troubleshooting skills, excellent spoken English, and prior experience in tech support--especially with

printer devices and Windows-based software.

Key Responsibilities:

Manage

inbound and outbound calls

for technical support related to

printers and associated software

. Guide customers through

installation and setup

of printer and software. Follow escalation protocols for unresolved issues. Maintain high levels of

customer satisfaction and service quality

. Meet

daily performance targets

and adhere to shift schedules.

Requirements:

Minimum

1 year of experience

in

technical support (printers/software)

in an

international voice process

.

Excellent English communication skills

- verbal and written. Strong knowledge of

printer troubleshooting

,

Windows OS

,

network printing

, and basic software installation. Must be

comfortable working night shifts (US Shift)

.

No cab facility provided

.

Work Environment:

Job Type:

Full-time

Work Mode:

On-site (Noida)

Shift Timings:

Night / US Shifts

Work Days:

5 or 6 days/week depending on project
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Application Question(s):

Are you an immediate joiner? Do you have experience in International Technical Support printer calls? Before applying for this job please read job description carefully.
Experience:

Technical Support: 1 year (Required)
Work Location: In person

Speak with the employer

+91 8376094289