Prior offshore US healthcare CALLING experience (1-3 years IS MANDATORY).
Organization:
Synergy Health360
Location:
Remote
Department:
Patient Engagement / Operations
About Synergy Health360
Synergy Health360 is a US-based healthcare solutions organization committed to improving patient outcomes through coordinated clinical services, wound care management, and technology-driven patient engagement. Our offshore operations play a key role in bridging patient communication, ensuring seamless coordination between clinics, care teams, and patients.
Position Overview
The
Offshore US Patient Calling Specialist
will be responsible for engaging directly with US-based patients and clinics, scheduling appointments, managing follow-ups, confirming visits, and ensuring high-quality patient communication and satisfaction. The role requires excellent communication skills, empathy, attention to detail, and familiarity with healthcare operations.
This is a remote position working
US business hours
.
Key Responsibilities
Patient Communication & Scheduling
Make outbound calls to US-based patients for appointment reminders, confirmations, and follow-ups.
Handle inbound calls from patients regarding scheduling, inquiries, and service support.
Coordinate with clinic staff to manage daily patient schedules efficiently.
Data Management
Accurately enter and update patient data in the Electronic Medical Record (EMR) or scheduling system.
Maintain confidentiality and ensure compliance with HIPAA guidelines.
Patient Engagement & Support
Provide information on clinic locations, appointment requirements, and care instructions.
Address patient concerns with professionalism and escalate unresolved issues appropriately.
Operational Coordination
Collaborate with the US operations team to align on daily patient call targets and deliverables.
Share daily call reports, appointment confirmations, and feedback summaries with the US operations lead.
Required Skills & Qualifications
Bachelor's degree (preferred but not mandatory).
Excellent English communication skills
- both verbal and written (neutral accent preferred).
Prior experience in
US healthcare, patient calling,
Proficiency in MS Office tools (Excel, Outlook) and familiarity with EMR or CRM systems.
Strong interpersonal skills with empathy and active listening.
Ability to work
night shifts aligned to US time zones
.
Organized, detail-oriented, and capable of meeting daily call and reporting targets.
Preferred Experience
Experience with wound care, primary care, or specialty clinic patient interactions.
Prior offshore US healthcare process experience (1-3 years IS A MUST ).
Understanding of HIPAA compliance and US healthcare terminology.
Work Schedule
Shift:
US working hours (Evening/Night IST)
Work Type:
Remote
Days:
Monday to Friday (occasional weekend support based on clinic needs)
Why Join Synergy Health360
Opportunity to work directly with US healthcare teams.
Growth-oriented environment with performance-based incentives.
Exposure to international healthcare communication standards.
Supportive and collaborative offshore management team.
DO NOT APPY-
INSURANCE / AUTHORIZATIONS CALLERS, CODERS, Medical Billing, AR CALLERS, or RCM
- PLEASE DO NOT APPLY
Job Type: Full-time
Pay: From ?35,000.00 per month
Work Location: Remote
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