Job Description

Job Overview
We are hiring US Outbound Call Center Agents / Senior Agents for a US Appointment Setting & Sales process. This role requires professionals with international BPO experience, excellent English communication skills, and a strong sales mindset.
This is a high-volume outbound calling role focused on lead qualification, appointment setting, and sales conversations with US customers.
Key Responsibilities

• Make outbound calls to US prospects for appointment setting / lead generation / sales
• Engage decision-makers using approved scripts and sales frameworks
• Qualify leads and book appointments for the closing sales team
• Handle objections, rebuttals, and customer queries confidently
• Maintain accurate call logs, dispositions, and CRM updates
• Meet or exceed daily, weekly, and monthly KPIs (appointments, conversion, quality)
• Adhere to US compliance, QA, and call quality standards

Mandatory Requirements (Must-Have)

• Minimum 2 years of experience in an International Call Center (US Outbound)
• Prior experience in Appointment Setting / Sales / Lead Generation
• Excellent, impeccable spoken English (US accent preferred)
• Strong persuasion, negotiation, and objection-handling skills
• Comfortable with US night shifts
• Target-driven and performance-oriented mindset

• Experience in US verticals such as Solar, Insurance, Real Estate, Home Services sales
• Hands-on experience with outbound diallers
• Proven outbound sales performance with consistent target achievement

Compensation & Benefits

• Competitive fixed salary + performance-based incentives
• Stable US outbound process
• Structured training and ongoing QA support
• Career growth opportunities to Senior Agent / TL / QA roles
• Professional and performance-driven work environment

Number of Openings
30 Positions
? Documents Required: Updated CV + Government ID
Walk In Interviews: from 27th Jan 2026 onwards - 11am to 3pm (Monday to Friday)
Venue - SkySun, 2nd Floor, a Artium 204, C-204, Phase 8B, Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 160055

Skills Required