Job Description

About the company:

Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves & commercial relocations.

Job Title:

Dispatch Coordinator (Location Incharge)

Location:

Centura Square IT Park, Thane West

Shift:

US Shift - Flexible for Rotational Shifts

Job Summary:

You will be responsible for the overall planning, supervision, and coordination of dispatch operations in a packers and movers company. This role ensures that all moves are effectively scheduled, assigned, and executed on time while managing movers, drivers, and support staff. A critical aspect of the position is leading the team with accountability, ensuring operational efficiency, and delivering services in line with company standards and customer expectations.

Key Responsibilities:

Coordination & Planning:

Manage daily dispatch operations by planning efficient routes, allocating resources, and scheduling moves.

Team Leadership:

Lead, train, and supervise the crews while fostering a culture of accountability, productivity, and excellence.

Problem-Solving:

Address operational challenges and unforeseen issues promptly to maintain smooth business continuity.

Customer Service:

Act as the point of contact for customers, provide timely updates, resolve escalations, and maintain a high level of satisfaction.

Process Optimization:

Continuously evaluate and improve dispatch processes, adopt new technologies, and enhance operational efficiency.

Compliance & Reporting:

Ensure adherence to transportation regulations, company policies, and safety protocols. Maintain accurate dispatch records and submit regular performance reports.

Performance Monitoring:

Track team performance, customer feedback, and operational metrics; recommend improvements for enhanced efficiency and service quality.

Requirements:

Proven experience in logistics, dispatch (packers & movers/transportation industry experience preferred). Bachelor's degree in Business Administration, Logistics, or related field (MBA preferred). Strong organizational and leadership skills with the ability to supervise and motivate teams effectively. Ability to work under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic work environment.

Key Skills:

Client Relationship Management Leadership & Team Development Communication & Presentation Skills Problem-Solving & Conflict Resolution Market & Competitor Awareness Time & Resource Management
Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Application Question(s):

This position requires mandatory US experience. How many years of experience do you have managing US customers? This role is a work from office only and is for US night shift only. This is a non negotiable and are you ok with it? The company does not offer pickup / drop services, however your shift timings will be offered as per availability of Public Transport. Does this work for you or would you be travelling by your own vehicle? The job role requires you to be an efficient multi-tasker along with excellent problem solving skills. How would you describe yourself as per these skillsets? Please tell us why you would be a good fit for this job role and how are your skills relevant?
Work Location: In person

Speak with the employer

+91 8010538459