Job Description

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Summary
We are seeking a detail-oriented and reliable Senior Process Executive to join our mortgage servicing team. The successful candidate will be responsible for processing loans, orders, and requests across the loan servicing life cycle, adhering to established procedures and quality standards. This role requires strong communication and typing skills, good domain knowledge of mortgage documentation, and the ability to identify and escalate potential issues.
Responsibilities

• Accurately process loans, orders, requests, and claims across the loan servicing life cycle in accordance with established procedures and SLAs.

• Review mortgage documents and related records to identify red flags, discrepancies, or missing information.

• Perform lien validation and liability determination; coordinate procurement of documents and information from tax agencies and other external parties as required.

• Handle components of loan servicing, including escrow and non-escrow accounts; identify and resolve escrows, payment posting, and related servicing items.

• Identify parcel and title issues and escalate or coordinate resolution with appropriate stakeholders.

• Maintain high standards of quality and productivity; meet or exceed assigned KPIs and turnaround times.

• Proactively identify process gaps or recurring issues and assist the team in resolving root causes.

• Accurately update client systems and maintain complete, auditable documentation of actions taken.

• Collaborate with internal teams (quality, operations leads, client-facing teams) to ensure timely resolution of escalations and client queries.

• Assist with ad-hoc tasks and special projects related to process improvement or regulatory requirements.

Requirements
Requirements:

• Commerce/Finance and Arts background preferred (No MBA/BE/B.Tech/M.Tech)

• Minimum 2 years of relevant experience, preferably in mortgage servicing, loan processing, or related financial services processes.

• Strong written and verbal communication skills -- ability to comprehend documentation and prepare clear written notes.

• Good typing skills and familiarity with data entry in client systems.

• Working knowledge of mortgage documents and components of loan servicing (including escrow and non-escrow accounts).

• Knowledge or experience with lien validation, liability determination, and procurement of records from tax agencies.

• Ability to identify parcel, title, or documentation issues and follow escalation protocols.

• Strong attention to detail, accuracy, and ability to work under tight deadlines in a night-shift environment.

• Comfortable working onsite and collaborating with cross-functional stakeholders.

Skills Required